Glen Wilkinson
elizabeth51@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 82904041 | Cancel subscription / Auto-replenish | Closed | Normal | Glen Wilkinson | — |  Kaela Friesen | Chat | wholesale | 6h | ●Responded | 5/5 | — | — | May 11, 2026 | May 15, 2026 |
| 86092755 | Pro discount enrollment | Solved | Normal | Glen Wilkinson | — |  Yazmin Jast | samplesshipping | 2d 20h | ●Responded | 9/11 | — | — | Apr 6, 2026 | - | |
| 28591734 | App login problem | Pending | Normal | Glen Wilkinson | — |  Dr. Mandy McLaughlin | Social | loyalty | - | —Skipped | — | — | — | Apr 1, 2026 | - |
| 76727454 | Lost package follow-up | Solved | Normal | Glen Wilkinson | — |  Darryl Jacobi | vipshade-matchshipping | 9h | ●Responded | 3/5 | — | — | Mar 2, 2026 | - | |
| 19638697 | BOPIS order cancelled at store | Solved | High | Glen Wilkinson | — | Yazmin Jast | Social | loyaltyshade-matchbopis | 1h | ⊘Not fired | — | — | — | Feb 21, 2026 | - |
| 38612374 | Cancel subscription / Auto-replenish | Solved | Normal | Glen Wilkinson | — | Yazmin Jast | returnsinfluencervip | 4h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 83391305 | App crashes at checkout | Solved | Normal | Glen Wilkinson | — |  Mr. Skyla Trantow | Phone | gift-card | 22h | ●Responded | 2/5 | — | — | Feb 17, 2026 | - |
| 22885272 | Allergic reaction concern | Solved | Low | Glen Wilkinson | — |  Mr. Lonie Hudson | shade-matchloyaltyfragrance | 17h | ●Responded | 10/11 | — | — | Feb 12, 2026 | - | |
| 70970832 | Klarna / Afterpay split issue | Closed | Low | Glen Wilkinson | — | Dr. Mandy McLaughlin | returnsbopis | 2d | ●Responded | 4/5 | — | — | Feb 11, 2026 | Feb 20, 2026 | |
| 08395884 | Pro discount enrollment | Pending | High | Glen Wilkinson | — |  Mr. Cade Senger | — | - | —Skipped | — | — | — | Feb 3, 2026 | - | |
| 36238929 | Address change after shipping | Solved | Normal | Glen Wilkinson | — |  Tommy Kuvalis | loyalty | 4h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 53250154 | Restock alert for backorder | Pending | Normal | Glen Wilkinson | — |  Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Jan 26, 2026 | - |
| 01800429 | Cancel order request | Pending | Normal | Glen Wilkinson | — | Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 45292793 | Price match request | Solved | High | Glen Wilkinson | — | Mr. Cade Senger | Chat | wholesale | 7d 21h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 28094050 | Influencer code not working | Solved | High | Glen Wilkinson | — |  Faith Hilll | Chat | refundshade-match | 1d 19h | ⊘Not fired | — | — | — | Jan 2, 2026 | - |
| 22654286 | Shipping cost question | Solved | Normal | Glen Wilkinson | — |  Katrina Johns | Phone | — | 5h | ⊘Not fired | — | — | — | Dec 3, 2025 | - |
| 48210429 | Missing samples in order | Solved | Normal | Glen Wilkinson | — | Mr. Skyla Trantow | samplesinfluencershade-match | 2d 6h | ●Responded | 9/11 | — | — | Nov 28, 2025 | - | |
| 61273977 | Klarna / Afterpay split issue | Solved | Normal | Glen Wilkinson | — |  Steve O'Conner | loyalty | 9h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 39732131 | Cancel order request | Solved | Normal | Glen Wilkinson | — | Faith Hilll | Chat | loyaltyreturns | 5h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 11192848 | BOPIS pickup not ready | Solved | Normal | Glen Wilkinson | — |  Ignatius Cummerata | damagedvipwholesale | 10h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - | |
| 40300329 | BOPIS pickup not ready | Solved | Normal | Glen Wilkinson | — |  Garth Dooley | samplesvip | 2d 15h | ○Sent, no reply | — | — | — | Nov 16, 2025 | - | |
| 67459444 | Gift card balance question | Solved | Normal | Glen Wilkinson | — |  Oscar O'Hara | influencer | 1d 4h | ⊘Not fired | — | — | — | Nov 5, 2025 | - | |
| 44285978 | Foundation match help | Solved | Normal | Glen Wilkinson | — | Tommy Kuvalis | Chat | shade-matchgift-cardfragrance | 5d 5h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - |
| 38159411 | Allergic reaction concern | Solved | High | Glen Wilkinson | — | Steve O'Conner | Chat | shade-matchreturns | 16h | ●Responded | 3/5 | — | — | Oct 13, 2025 | - |
| 00357942 | Wholesale order question | Closed | Urgent | Glen Wilkinson | — | Katrina Johns | samplesgift-cardfragrance | 3h | ●Responded | 1/5 | — | — | Oct 13, 2025 | Oct 14, 2025 | |
| 53881252 | Address change after shipping | Solved | Low | Glen Wilkinson | — | Steve O'Conner | — | 5h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 78732563 | Influencer code not working | Closed | Normal | Glen Wilkinson | — |  Lily Raynor | shippingrefundfragrance | 15h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 14, 2025 | |
| 36631149 | Wrong shade sent | Solved | High | Glen Wilkinson | — |  Julie Hodkiewicz | — | 1d 11h | ●Responded | 3/5 | — | — | Oct 7, 2025 | - | |
| 27333769 | Insider tier issue | Solved | Urgent | Glen Wilkinson | — | Mr. Lonie Hudson | Chat | damagedrefund | 6h | ⊘Not fired | — | — | — | Oct 2, 2025 | - |
| 31165636 | Store experience feedback | Solved | Normal | Glen Wilkinson | — | Dr. Mandy McLaughlin | — | 5h | ●Responded | 5/5 | — | — | Sep 29, 2025 | - | |
| 48596620 | Order arrived damaged | Solved | Urgent | Glen Wilkinson | — | Garth Dooley | influencer | 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 29052690 | Missing items in shipment | Closed | Normal | Glen Wilkinson | — | Steve O'Conner | Chat | — | 3h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 22, 2025 |
| 99190123 | Address change after shipping | Solved | Urgent | Glen Wilkinson | — |  Mr. Eliza Gerhold IV | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 38443152 | Missing samples in order | Closed | Low | Glen Wilkinson | — | Garth Dooley | loyaltyvip | 12h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 12, 2025 | |
| 21958886 | Cancel order request | Solved | Normal | Glen Wilkinson | — |  Leonard Waters-Howell | Chat | fragrancevip | 1h | ○Sent, no reply | — | — | — | Aug 31, 2025 | - |
| 53953230 | Order arrived damaged | Closed | Normal | Glen Wilkinson | — | Leonard Waters-Howell | shippingloyalty | 2h | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 1, 2025 | |
| 03387492 | Missing items in shipment | Solved | Urgent | Glen Wilkinson | — | Miss Amber Hintz Sr. | shippingappvip | 1d 4h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 51927345 | Discount code not working | Pending | Normal | Glen Wilkinson | — | Katrina Johns | — | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 79675491 | Lost package follow-up | Closed | Normal | Glen Wilkinson | — | Yazmin Jast | wholesaleinfluencer | 1d 9h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 17, 2025 | |
| 50613175 | Shipping cost question | Closed | Normal | Glen Wilkinson | — |  Eula McKenzie | fragranceshade-matchsamples | 1h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 10, 2025 | |
| 07084855 | App login problem | Solved | Normal | Glen Wilkinson | — | Steve O'Conner | Chat | — | 18h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 70752578 | Return after 30-day window | Closed | Normal | Glen Wilkinson | — |  Chaz Renner | damaged | 2h | ●Responded | 3/5 | — | — | Jul 28, 2025 | Jul 31, 2025 | |
| 51283477 | Loyalty points not posting | Solved | Normal | Glen Wilkinson | — |  Kip Schroeder IV | Chat | bopiswholesale | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 43820673 | Birthday gift not received | Solved | Normal | Glen Wilkinson | — | Katrina Johns | Social | — | 17h | ⊘Not fired | — | — | — | Jun 11, 2025 | - |
| 36286395 | Address change after shipping | Closed | Normal | Glen Wilkinson | — | Tommy Kuvalis | — | 2d 4h | ●Responded | 4/5 | — | — | May 30, 2025 | Jun 8, 2025 | |
| 07197366 | Missing samples in order | Solved | Low | Glen Wilkinson | — | Yazmin Jast | samplesrefund | 2h | ⊘Not fired | — | — | — | May 24, 2025 | - |