Richmond Senger
esther_robel@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 77728174Wholesale order question | Richmond Senger |  Garth Dooley | May 1, 2026, 12:20 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 36043326Store experience feedback | Richmond Senger |  Yazmin Jast | Mar 21, 2026, 11:12 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 63400447Cancel subscription / Auto-replenish | Richmond Senger |  Lily Raynor | Feb 19, 2026, 9:26 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 03866131Address change after shipping | Richmond Senger |  Kip Schroeder IV | Feb 10, 2026, 7:30 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 78934630App login problem | Richmond Senger |  Chaz Renner | Dec 9, 2025, 8:02 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 41974471Loyalty points not posting | Richmond Senger | Kip Schroeder IV | Nov 30, 2025, 2:37 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 15989211Wrong shade sent | Richmond Senger |  Jacklyn Dare | Nov 20, 2025, 4:42 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 64428359Cancel order request | Richmond Senger |  Oscar O'Hara | Oct 3, 2025, 6:09 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 04495498Lost package follow-up | Richmond Senger | Yazmin Jast | Sep 19, 2025, 4:36 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 04236611Foundation match help | Richmond Senger |  Tommy Kuvalis | Sep 7, 2025, 10:36 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 97992020Insider tier issue | Richmond Senger |  Darryl Jacobi | Aug 5, 2025, 4:14 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 25731001Question about product ingredients | Richmond Senger |  Faith Hilll | Jun 4, 2025, 7:17 AM |