Richmond Senger
esther_robel@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 45062294 | Discount code not working | Solved | Normal | Richmond Senger | — |  Yazmin Jast | Chat | damaged | 5h | ○Sent, no reply | — | — | — | May 13, 2026 | - |
| 77728174 | Wholesale order question | Solved | Urgent | Richmond Senger | — |  Garth Dooley | Chat | vipsamples | 1d 7h | ●Responded | 9/11 | — | — | Apr 29, 2026 | - |
| 06990306 | Order arrived damaged | Closed | Normal | Richmond Senger | — |  Dr. Mandy McLaughlin | Chat | fragranceinfluencer | 2d 11h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 16, 2026 |
| 33047913 | Wrong shade sent | Pending | Normal | Richmond Senger | — |  Leonard Waters-Howell | Phone | returns | - | —Skipped | — | — | — | Apr 4, 2026 | - |
| 36043326 | Store experience feedback | Closed | Low | Richmond Senger | — | Yazmin Jast | Chat | returnsshade-match | 1h | ●Responded | 10/11 | — | — | Mar 20, 2026 | Mar 23, 2026 |
| 01359786 | Wholesale order question | Closed | Normal | Richmond Senger | — |  Amely Pacocha | gift-card | 5h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 15, 2026 | |
| 58061424 | Allergic reaction concern | Solved | High | Richmond Senger | — |  Darryl Jacobi | Social | shipping | 8d 5h | ⊘Not fired | — | — | — | Mar 12, 2026 | - |
| 11461090 | Item authenticity concern | Solved | Normal | Richmond Senger | — | Garth Dooley | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 42402687 | Shipping cost question | Solved | Normal | Richmond Senger | — | Yazmin Jast | returns | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 83022683 | Price match request | Pending | Normal | Richmond Senger | — | Leonard Waters-Howell | Chat | appshade-match | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 62332810 | Item authenticity concern | Solved | Low | Richmond Senger | — | Dr. Mandy McLaughlin | influencer | 4h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 63400447 | Cancel subscription / Auto-replenish | Solved | Normal | Richmond Senger | — |  Lily Raynor | appreturns | 5h | ●Responded | 5/5 | — | — | Feb 19, 2026 | - | |
| 23035148 | Cancel subscription / Auto-replenish | Solved | Normal | Richmond Senger | — |  Mr. Lonie Hudson | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - |
| 03866131 | Address change after shipping | Solved | Normal | Richmond Senger | — |  Kip Schroeder IV | shade-matchdamagedvip | 2h | ●Responded | 5/5 | — | — | Feb 9, 2026 | - | |
| 30795678 | Cancel order request | Closed | Low | Richmond Senger | — | Mr. Lonie Hudson | — | 13h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | |
| 63925696 | Store experience feedback | Closed | Normal | Richmond Senger | — |  Mr. Cade Senger | samples | 2d 17h | ○Sent, no reply | — | — | — | Feb 1, 2026 | Feb 10, 2026 | |
| 21213132 | Wholesale order question | Solved | Normal | Richmond Senger | — | Garth Dooley | shade-match | 11h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 48948097 | App crashes at checkout | Solved | High | Richmond Senger | — | Amely Pacocha | vipshade-match | 2h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 76231333 | Lost package follow-up | Closed | High | Richmond Senger | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 13, 2026 | |
| 12675566 | Wrong shade sent | Pending | Normal | Richmond Senger | — | Lily Raynor | — | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 67875396 | Shipping cost question | Solved | Low | Richmond Senger | — |  Ignatius Cummerata | vipgift-cardshipping | 21h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 66135964 | Order arrived damaged | Solved | High | Richmond Senger | — | Jacklyn Dare | Social | wholesalegift-card | 4h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 58147629 | Klarna / Afterpay split issue | Solved | High | Richmond Senger | — |  Eula McKenzie | gift-carddamaged | 3h | ⊘Not fired | — | — | — | Dec 9, 2025 | - | |
| 78934630 | App login problem | Solved | Normal | Richmond Senger | — |  Chaz Renner | samples | 5h | ●Responded | 4/5 | — | — | Dec 9, 2025 | - | |
| 41974471 | Loyalty points not posting | Solved | Normal | Richmond Senger | — | Kip Schroeder IV | Chat | loyalty | 1d 10h | ●Responded | 7/11 | — | — | Nov 28, 2025 | - |
| 61427612 | Cancel subscription / Auto-replenish | Pending | Normal | Richmond Senger | — | Yazmin Jast | gift-card | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 15989211 | Wrong shade sent | Solved | High | Richmond Senger | — | Jacklyn Dare | — | 3h | ●Responded | 5/5 | — | — | Nov 19, 2025 | - | |
| 78770561 | BOPIS order cancelled at store | Solved | Normal | Richmond Senger | — | Kip Schroeder IV | Chat | shade-matchbopis | 1d 17h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 64428359 | Cancel order request | Solved | Normal | Richmond Senger | — |  Oscar O'Hara | shade-matchgift-cardinfluencer | 2d 15h | ●Responded | 4/5 | — | — | Sep 29, 2025 | - | |
| 18463324 | Question about product ingredients | Solved | High | Richmond Senger | — |  Kaela Friesen | samplesvip | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 04495498 | Lost package follow-up | Closed | High | Richmond Senger | — | Yazmin Jast | Chat | gift-cardfragranceinfluencer | 2h | ●Responded | 5/5 | — | — | Sep 18, 2025 | Sep 20, 2025 |
| 22236364 | Klarna / Afterpay split issue | Closed | Low | Richmond Senger | — | Mr. Lonie Hudson | Phone | app | 5h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 20, 2025 |
| 04236611 | Foundation match help | Solved | Normal | Richmond Senger | — |  Tommy Kuvalis | bopisviprefund | 2d 4h | ●Responded | 3/5 | — | — | Sep 5, 2025 | - | |
| 28766385 | Pro discount enrollment | Solved | Normal | Richmond Senger | — | Darryl Jacobi | Phone | returns | 5d 20h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - |
| 97992020 | Insider tier issue | Solved | Low | Richmond Senger | — | Darryl Jacobi | refundreturns | 3h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |
| 97188464 | Allergic reaction concern | Solved | High | Richmond Senger | — | Jacklyn Dare | shipping | 4h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 31436860 | Cancel subscription / Auto-replenish | Solved | Low | Richmond Senger | — | Eula McKenzie | samples | 2h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 83435973 | Cancel subscription / Auto-replenish | Solved | High | Richmond Senger | — | Eula McKenzie | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 88484212 | Pro discount enrollment | Solved | Normal | Richmond Senger | — |  Julie Hodkiewicz | shippingdamaged | 4h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - | |
| 77105524 | Pro discount enrollment | Pending | Low | Richmond Senger | — | Lily Raynor | — | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 25731001 | Question about product ingredients | Solved | Normal | Richmond Senger | — |  Faith Hilll | wholesalesamples | 1h | ●Responded | 5/5 | — | — | Jun 2, 2025 | - | |
| 66860308 | Gift card balance question | Solved | Normal | Richmond Senger | — | Lily Raynor | Phone | app | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 57549254 | Discount code not working | Solved | Low | Richmond Senger | — | Chaz Renner | Chat | refund | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | - |