Roxane Rohan PhD
sonia.hand@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Quick, frictionless. Bookmarking my next return. | 95382716Price match request | Roxane Rohan PhD |  Darryl Jacobi | May 21, 2026, 1:00 PM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 69803716Pro discount enrollment | Roxane Rohan PhD |  Faith Hilll | May 17, 2026, 6:46 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 47738556Store experience feedback | Roxane Rohan PhD |  Chaz Renner | Apr 28, 2026, 6:27 PM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 22278934Wrong shade sent | Roxane Rohan PhD |  Eula McKenzie | Mar 22, 2026, 12:48 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 75341890Refund not received | Roxane Rohan PhD |  Amely Pacocha | Mar 9, 2026, 4:51 AM |
| 1/5 | Had to file a chargeback because customer service couldn't process my refund. | 76608170Wrong shade sent | Roxane Rohan PhD | Chaz Renner | Feb 6, 2026, 4:46 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 30003833Discount code not working | Roxane Rohan PhD |  Tommy Kuvalis | Feb 2, 2026, 5:23 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 04159714Pro discount enrollment | Roxane Rohan PhD |  Dr. Mandy McLaughlin | Jan 1, 2026, 3:10 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 22078912Foundation match help | Roxane Rohan PhD |  Oscar O'Hara | Dec 28, 2025, 12:05 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 35624723Cancel subscription / Auto-replenish | Roxane Rohan PhD |  Yazmin Jast | Nov 1, 2025, 12:14 PM |
| 2/5 | App kept asking for the same info on different screens. | 01761087BOPIS order cancelled at store | Roxane Rohan PhD | Eula McKenzie | Sep 21, 2025, 1:06 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 78528351Wrong shade sent | Roxane Rohan PhD |  Ignatius Cummerata | Aug 2, 2025, 12:08 PM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 59960851Refund not received | Roxane Rohan PhD |  Kip Schroeder IV | Jun 8, 2025, 4:28 PM |