Roxane Rohan PhD
sonia.hand@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95382716 | Price match request | Closed | Normal | Roxane Rohan PhD | — |  Darryl Jacobi | vipshade-matchrefund | 2h | ●Responded | 5/5 | — | — | May 19, 2026 | May 21, 2026 | |
| 69803716 | Pro discount enrollment | Solved | Normal | Roxane Rohan PhD | — |  Faith Hilll | fragrancebopisloyalty | 1h | ●Responded | 1/11 | — | — | May 15, 2026 | - | |
| 94768339 | BOPIS order cancelled at store | Solved | Normal | Roxane Rohan PhD | — |  Dr. Mandy McLaughlin | Chat | returnsrefund | 5h | ⊘Not fired | — | — | — | May 9, 2026 | - |
| 14058396 | Missing items in shipment | Solved | Urgent | Roxane Rohan PhD | — | Darryl Jacobi | Chat | returns | 5h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 65290868 | Cancel order request | Solved | Normal | Roxane Rohan PhD | — | Dr. Mandy McLaughlin | Chat | samplesinfluencer | 5d 8h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 47738556 | Store experience feedback | Solved | Normal | Roxane Rohan PhD | — |  Chaz Renner | fragrance | 3h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 06422696 | Allergic reaction concern | Closed | Normal | Roxane Rohan PhD | — |  Katrina Johns | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 6, 2026 |
| 68953124 | Cancel subscription / Auto-replenish | Closed | Low | Roxane Rohan PhD | — |  Lily Raynor | — | 2h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 9, 2026 | |
| 19545057 | Missing samples in order | Closed | Normal | Roxane Rohan PhD | — |  Jacklyn Dare | Chat | appshipping | 6h | ○Sent, no reply | — | — | — | Mar 31, 2026 | Apr 1, 2026 |
| 22278934 | Wrong shade sent | Closed | Normal | Roxane Rohan PhD | — |  Eula McKenzie | bopis | 1d 16h | ●Responded | 4/11 | — | — | Mar 19, 2026 | Mar 28, 2026 | |
| 75341890 | Refund not received | Solved | Normal | Roxane Rohan PhD | — |  Amely Pacocha | shade-match | 2d 3h | ●Responded | 3/5 | — | — | Mar 6, 2026 | - | |
| 56141990 | Loyalty points not posting | Solved | Urgent | Roxane Rohan PhD | — |  Garth Dooley | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 80186080 | Lost package follow-up | Pending | Normal | Roxane Rohan PhD | — | Eula McKenzie | samplesapp | - | —Skipped | — | — | — | Feb 13, 2026 | - | |
| 29111467 | Refund not received | Solved | Normal | Roxane Rohan PhD | — |  Julie Hodkiewicz | shade-match | 1d | ○Sent, no reply | — | — | — | Feb 7, 2026 | - | |
| 76608170 | Wrong shade sent | Closed | High | Roxane Rohan PhD | — | Chaz Renner | damaged | 6h | ●Responded | 1/5 | — | — | Feb 4, 2026 | Feb 11, 2026 | |
| 48521263 | Price match request | Solved | Normal | Roxane Rohan PhD | — | Amely Pacocha | Phone | bopisrefund | 5h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - |
| 30003833 | Discount code not working | Solved | Normal | Roxane Rohan PhD | — |  Tommy Kuvalis | refundshippingreturns | 1d 17h | ●Responded | 3/5 | — | — | Jan 31, 2026 | - | |
| 32597766 | Klarna / Afterpay split issue | Solved | Normal | Roxane Rohan PhD | — |  Oscar O'Hara | Chat | vipbopis | 3h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 75302826 | Wrong shade sent | Closed | High | Roxane Rohan PhD | — | Oscar O'Hara | fragrancerefund | 15h | ○Sent, no reply | — | — | — | Jan 24, 2026 | Jan 29, 2026 | |
| 74478681 | Gift card balance question | Open | Normal | Roxane Rohan PhD | — | Amely Pacocha | — | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 24069958 | Wrong shade sent | Solved | Normal | Roxane Rohan PhD | — | Julie Hodkiewicz | — | 7d 4h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 08808642 | Store experience feedback | Solved | Normal | Roxane Rohan PhD | — | Oscar O'Hara | Chat | influencerfragranceshipping | 1d 2h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 04159714 | Pro discount enrollment | Solved | High | Roxane Rohan PhD | — | Dr. Mandy McLaughlin | Chat | loyaltyshade-match | 22h | ●Responded | 10/11 | — | — | Dec 29, 2025 | - |
| 49182210 | Price match request | Closed | Normal | Roxane Rohan PhD | — | Garth Dooley | shade-matchdamagedrefund | 9h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Dec 30, 2025 | |
| 22078912 | Foundation match help | Solved | Normal | Roxane Rohan PhD | — | Oscar O'Hara | Chat | appshippingbopis | 4h | ●Responded | 9/11 | — | — | Dec 27, 2025 | - |
| 10106705 | Foundation match help | Solved | Normal | Roxane Rohan PhD | — |  Mr. Cade Senger | shipping | 6h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 91712167 | Address change after shipping | Solved | Normal | Roxane Rohan PhD | — | Katrina Johns | Social | gift-cardappdamaged | 22h | ⊘Not fired | — | — | — | Nov 28, 2025 | - |
| 03783294 | Allergic reaction concern | Closed | Low | Roxane Rohan PhD | — | Jacklyn Dare | Chat | gift-cardinfluencerrefund | 23h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 25, 2025 |
| 17429076 | App login problem | Solved | Normal | Roxane Rohan PhD | — |  Miss Amber Hintz Sr. | Social | bopisloyaltysamples | 5d 20h | ⊘Not fired | — | — | — | Nov 7, 2025 | - |
| 22888600 | Lost package follow-up | Solved | Normal | Roxane Rohan PhD | — | Amely Pacocha | — | 21h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 35624723 | Cancel subscription / Auto-replenish | Solved | Normal | Roxane Rohan PhD | — |  Yazmin Jast | wholesale | 11h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - | |
| 44849052 | Refund not received | Pending | Normal | Roxane Rohan PhD | — | Oscar O'Hara | Phone | refundfragrance | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 38355760 | Discount code not working | Solved | Normal | Roxane Rohan PhD | — | Darryl Jacobi | Chat | — | 1d | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 12006070 | Discount code not working | Solved | Normal | Roxane Rohan PhD | — | Julie Hodkiewicz | bopisshipping | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 01761087 | BOPIS order cancelled at store | Solved | Normal | Roxane Rohan PhD | — | Eula McKenzie | Chat | shipping | 4h | ●Responded | 2/5 | — | — | Sep 19, 2025 | - |
| 45351757 | App login problem | Solved | High | Roxane Rohan PhD | — | Julie Hodkiewicz | Chat | gift-card | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 59590877 | App crashes at checkout | Open | Normal | Roxane Rohan PhD | — | Katrina Johns | vip | - | —Skipped | — | — | — | Sep 15, 2025 | - | |
| 47486869 | Order arrived damaged | Closed | Urgent | Roxane Rohan PhD | — | Amely Pacocha | shippingapp | 5h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 21, 2025 | |
| 21390379 | Insider tier issue | Solved | Normal | Roxane Rohan PhD | — |  Mr. Skyla Trantow | Chat | damaged | 3h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 19673719 | Lost package follow-up | Solved | Normal | Roxane Rohan PhD | — | Darryl Jacobi | Phone | wholesale | 2d 18h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - |
| 24674512 | Return after 30-day window | Solved | Normal | Roxane Rohan PhD | — |  Ignatius Cummerata | samplesapp | 4h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | |
| 95637782 | Where is my order? | Pending | Normal | Roxane Rohan PhD | — | Amely Pacocha | gift-card | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 38478847 | Missing samples in order | Solved | Urgent | Roxane Rohan PhD | — | Ignatius Cummerata | Chat | refund | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 82693829 | Discount code not working | Solved | Low | Roxane Rohan PhD | — | Yazmin Jast | Chat | fragrance | 6d 17h | ⊘Not fired | — | — | — | Aug 13, 2025 | - |
| 78528351 | Wrong shade sent | Solved | Normal | Roxane Rohan PhD | — | Ignatius Cummerata | samples | 2h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |
| 96845600 | BOPIS pickup not ready | Solved | High | Roxane Rohan PhD | — | Darryl Jacobi | — | 1d | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 03116028 | Wholesale order question | Pending | Normal | Roxane Rohan PhD | — | Julie Hodkiewicz | Chat | samplesrefundreturns | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 14048547 | Store experience feedback | Solved | High | Roxane Rohan PhD | — | Tommy Kuvalis | Chat | — | 12h | ⊘Not fired | — | — | — | Jul 25, 2025 | - |
| 86592473 | Missing samples in order | Pending | Low | Roxane Rohan PhD | — | Eula McKenzie | Chat | refund | - | —Skipped | — | — | — | Jul 16, 2025 | - |
| 95300167 | Restock alert for backorder | Open | Normal | Roxane Rohan PhD | — | Garth Dooley | returnsshippinggift-card | - | —Skipped | — | — | — | Jul 13, 2025 | - |