Tim Reynolds
misael.wiegand60@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 96804456Wholesale order question | Tim Reynolds |  Yazmin Jast | Apr 19, 2026, 11:50 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 95845245Wrong shade sent | Tim Reynolds |  Mr. Cade Senger | Apr 17, 2026, 12:24 AM |
| 4/5 | Loyalty program for non-Insiders too. | 84210349Return after 30-day window | Tim Reynolds |  Jacklyn Dare | Apr 11, 2026, 9:13 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 91496824Order arrived damaged | Tim Reynolds |  Mr. Lonie Hudson | Mar 20, 2026, 10:42 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 72004749Birthday gift not received | Tim Reynolds | Mr. Lonie Hudson | Feb 28, 2026, 12:56 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 40238461Influencer code not working | Tim Reynolds |  Miss Amber Hintz Sr. | Jan 27, 2026, 9:45 AM |
| 3/5 | Integrate the wishlist with stock alerts. | 91426778Return after 30-day window | Tim Reynolds | Mr. Lonie Hudson | Jan 24, 2026, 9:54 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 04424012Missing items in shipment | Tim Reynolds |  Chaz Renner | Oct 17, 2025, 10:32 PM |
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 33728779Discount code not working | Tim Reynolds | Jacklyn Dare | Aug 9, 2025, 5:36 AM |
| 3/5 | Bring back the old loyalty point structure. | 35884827Foundation match help | Tim Reynolds |  Katrina Johns | Aug 1, 2025, 11:08 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 04982676Discount code not working | Tim Reynolds | Katrina Johns | Jul 24, 2025, 1:30 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 28895327Pro discount enrollment | Tim Reynolds |  Kip Schroeder IV | Jul 17, 2025, 12:48 AM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 88734087Discount code not working | Tim Reynolds |  Vilma Gusikowski | Jun 8, 2025, 9:32 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 06702774Foundation match help | Tim Reynolds |  Oscar O'Hara | Jun 1, 2025, 8:27 PM |