Nick Murray
willis85@hotmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | I will never recommend this brand again. Truly terrible support. | 66551022Where is my order? | Nick Murray |  Kaela Friesen | May 18, 2026, 3:35 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 68191816Discount code not working | Nick Murray |  Steve O'Conner | May 7, 2026, 2:07 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 53959819Price match request | Nick Murray |  Miss Amber Hintz Sr. | May 3, 2026, 5:41 PM |
| 5/5 | One chat message, one click, refund processed. | 96234723Missing items in shipment | Nick Murray |  Kip Schroeder IV | Apr 21, 2026, 8:36 PM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 29009546Address change after shipping | Nick Murray |  Lily Raynor | Apr 2, 2026, 8:37 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 60072554Wholesale order question | Nick Murray |  Vilma Gusikowski | Mar 23, 2026, 12:44 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 52839694Question about product ingredients | Nick Murray |  Amely Pacocha | Mar 21, 2026, 11:13 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 62531783Klarna / Afterpay split issue | Nick Murray |  Mr. Eliza Gerhold IV | Feb 4, 2026, 5:55 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 83827510BOPIS pickup not ready | Nick Murray |  Yazmin Jast | Dec 27, 2025, 4:51 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 10174805Influencer code not working | Nick Murray |  Tommy Kuvalis | Dec 5, 2025, 3:02 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 54470262Discount code not working | Nick Murray | Vilma Gusikowski | Nov 14, 2025, 1:29 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 06807768Influencer code not working | Nick Murray | Yazmin Jast | Nov 7, 2025, 4:44 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 97357196Klarna / Afterpay split issue | Nick Murray | Kaela Friesen | Nov 2, 2025, 3:21 AM |
| 4/11 | Quality of CS team has dropped. Used to be great. | 80753514Missing samples in order | Nick Murray |  Darryl Jacobi | Jul 29, 2025, 9:39 AM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 03086895Question about product ingredients | Nick Murray |  Katrina Johns | Jun 27, 2025, 5:22 PM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 17721336Loyalty points not posting | Nick Murray | Miss Amber Hintz Sr. | Jun 13, 2025, 6:47 PM |