Leann Spencer
jonathan59@hotmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 89511368Birthday gift not received | May 14, 2026, 1:17 AM | ||
| 1/5 | Spent hours on chat over a week, never got a real answer. | 40250491Wrong shade sent | Feb 10, 2026, 10:25 PM | ||
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 50322318Question about product ingredients | Jan 31, 2026, 4:56 AM | ||
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 09318209BOPIS order cancelled at store | Dec 14, 2025, 1:58 PM | ||
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 38453946Address change after shipping | Sep 24, 2025, 12:19 PM | ||
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 48477470Wrong shade sent | Sep 21, 2025, 1:23 AM | ||
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 41699012Item authenticity concern | Aug 17, 2025, 8:24 AM | ||
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 63438679Foundation match help | Jul 18, 2025, 6:59 AM | ||
| 1/5 | Agents kept transferring me, no one took ownership. | 27552466BOPIS pickup not ready | Jun 24, 2025, 7:31 AM |