Dr. Violet Gibson
sabrina45@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 95732286Gift card balance question | Dr. Violet Gibson |  Mr. Lonie Hudson | May 2, 2026, 11:32 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 58371057Foundation match help | Dr. Violet Gibson |  Leonard Waters-Howell | Apr 19, 2026, 9:47 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 42661871Pro discount enrollment | Dr. Violet Gibson | Mr. Lonie Hudson | Apr 13, 2026, 3:57 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 26263713Price match request | Dr. Violet Gibson |  Mr. Skyla Trantow | Apr 13, 2026, 2:16 AM |
| 10/11 | The selection, the service, the app — all top tier. | 34859227Item authenticity concern | Dr. Violet Gibson |  Steve O'Conner | Mar 20, 2026, 10:17 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 66502619Foundation match help | Dr. Violet Gibson |  Amely Pacocha | Jan 21, 2026, 9:33 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 22035279Question about product ingredients | Dr. Violet Gibson |  Ignatius Cummerata | Dec 28, 2025, 12:16 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 00115891Cancel order request | Dr. Violet Gibson | Mr. Lonie Hudson | Dec 7, 2025, 8:49 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 49087550BOPIS order cancelled at store | Dr. Violet Gibson |  Lily Raynor | Nov 16, 2025, 8:31 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 69499897BOPIS order cancelled at store | Dr. Violet Gibson |  Miss Amber Hintz Sr. | Aug 16, 2025, 11:15 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 34563624Missing items in shipment | Dr. Violet Gibson |  Darryl Jacobi | Jul 29, 2025, 4:44 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 82723431Foundation match help | Dr. Violet Gibson |  Mr. Eliza Gerhold IV | Jul 1, 2025, 4:26 AM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 79113244Wrong shade sent | Dr. Violet Gibson | Darryl Jacobi | Jun 23, 2025, 9:04 AM |