Cathy Rempel
Studio Eleven·ottilie.block@studio11.co
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Insider perks set up in under a minute. | 72560022Wholesale order question | Cathy Rempel |  Yazmin Jast | Apr 21, 2026, 7:13 PM |
| 7/11 | I shop here for some categories, not others. | 19703515Price match request | Cathy Rempel |  Miss Amber Hintz Sr. | Apr 5, 2026, 10:43 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 44559202Missing samples in order | Cathy Rempel |  Katrina Johns | Feb 25, 2026, 4:39 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 52452641Birthday gift not received | Cathy Rempel |  Chaz Renner | Feb 20, 2026, 12:27 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 30441762Insider tier issue | Cathy Rempel |  Lily Raynor | Nov 17, 2025, 7:02 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 20286333Pro discount enrollment | Cathy Rempel |  Mr. Skyla Trantow | Nov 13, 2025, 6:46 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 25375121BOPIS pickup not ready | Cathy Rempel |  Tommy Kuvalis | Sep 30, 2025, 10:23 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 91357330BOPIS pickup not ready | Cathy Rempel |  Jacklyn Dare | Sep 15, 2025, 8:43 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 12221123App crashes at checkout | Cathy Rempel |  Oscar O'Hara | Sep 13, 2025, 1:57 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 42527671Where is my order? | Cathy Rempel |  Eula McKenzie | Jun 17, 2025, 3:55 AM |