Cathy Rempel
Studio Eleven·ottilie.block@studio11.co
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35477709 | Restock alert for backorder | Pending | Urgent | Cathy Rempel | Studio Eleven |  Eula McKenzie | — | - | —Skipped | — | — | — | Apr 29, 2026 | - | |
| 72560022 | Wholesale order question | Solved | Normal | Cathy Rempel | Studio Eleven |  Yazmin Jast | — | 4h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - | |
| 19703515 | Price match request | Solved | Normal | Cathy Rempel | Studio Eleven |  Miss Amber Hintz Sr. | — | 2d 23h | ●Responded | 7/11 | — | — | Mar 31, 2026 | - | |
| 76692738 | Restock alert for backorder | Solved | Urgent | Cathy Rempel | Studio Eleven |  Ignatius Cummerata | — | 21h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | |
| 53060785 | Cancel subscription / Auto-replenish | Solved | Normal | Cathy Rempel | Studio Eleven |  Steve O'Conner | — | 4d 3h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 44559202 | Missing samples in order | Solved | High | Cathy Rempel | Studio Eleven |  Katrina Johns | Chat | gift-card | 6h | ●Responded | 4/5 | — | — | Feb 24, 2026 | - |
| 52452641 | Birthday gift not received | Solved | Normal | Cathy Rempel | Studio Eleven |  Chaz Renner | damagedinfluencershade-match | 3h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - | |
| 02781730 | Allergic reaction concern | Open | Normal | Cathy Rempel | Studio Eleven | Steve O'Conner | bopisloyalty | - | —Skipped | — | — | — | Feb 11, 2026 | - | |
| 96188075 | BOPIS pickup not ready | Closed | Normal | Cathy Rempel | Studio Eleven |  Darryl Jacobi | Chat | — | 23h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 7, 2026 |
| 91179717 | Allergic reaction concern | Solved | Normal | Cathy Rempel | Studio Eleven |  Lily Raynor | Phone | samplesdamagedbopis | 12h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 15212923 | Wrong shade sent | Closed | Normal | Cathy Rempel | Studio Eleven | Ignatius Cummerata | Social | — | 1h | ⊘Not fired | — | — | — | Jan 29, 2026 | Feb 2, 2026 |
| 40081833 | Return after 30-day window | Closed | Low | Cathy Rempel | Studio Eleven |  Jacklyn Dare | viprefundinfluencer | 6h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 29, 2026 | |
| 36519598 | BOPIS pickup not ready | Solved | Normal | Cathy Rempel | Studio Eleven |  Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 96151748 | Item authenticity concern | Solved | Normal | Cathy Rempel | Studio Eleven |  Garth Dooley | damaged | 16h | ⊘Not fired | — | — | — | Jan 7, 2026 | - | |
| 62678375 | Klarna / Afterpay split issue | Closed | Normal | Cathy Rempel | Studio Eleven | Ignatius Cummerata | Chat | samplesreturnsbopis | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 2, 2026 |
| 60654692 | Birthday gift not received | Pending | Low | Cathy Rempel | Studio Eleven |  Julie Hodkiewicz | wholesaleloyaltyfragrance | - | —Skipped | — | — | — | Dec 30, 2025 | - | |
| 32960231 | Gift card balance question | Solved | Normal | Cathy Rempel | Studio Eleven | Garth Dooley | Phone | — | 5h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 26152333 | Loyalty points not posting | Solved | Normal | Cathy Rempel | Studio Eleven |  Mr. Eliza Gerhold IV | — | 2h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - | |
| 11819856 | Item authenticity concern | Solved | Low | Cathy Rempel | Studio Eleven | Yazmin Jast | Social | app | 23h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 41447512 | Discount code not working | Solved | High | Cathy Rempel | Studio Eleven | Mr. Eliza Gerhold IV | Chat | shade-match | 13h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 89293964 | BOPIS pickup not ready | Solved | High | Cathy Rempel | Studio Eleven |  Leonard Waters-Howell | damagedshippingbopis | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 32482083 | Restock alert for backorder | Closed | High | Cathy Rempel | Studio Eleven |  Mr. Cade Senger | Chat | refund | 8h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 17, 2025 |
| 30441762 | Insider tier issue | Solved | Urgent | Cathy Rempel | Studio Eleven | Lily Raynor | fragranceloyalty | 2d 9h | ●Responded | 3/5 | — | — | Nov 13, 2025 | - | |
| 20286333 | Pro discount enrollment | Solved | Normal | Cathy Rempel | Studio Eleven |  Mr. Skyla Trantow | — | 4h | ●Responded | 4/5 | — | — | Nov 12, 2025 | - | |
| 23062722 | Allergic reaction concern | Solved | Low | Cathy Rempel | Studio Eleven |  Dr. Mandy McLaughlin | Chat | — | 21h | ⊘Not fired | — | — | — | Oct 7, 2025 | - |
| 26216857 | Foundation match help | Solved | Normal | Cathy Rempel | Studio Eleven | Miss Amber Hintz Sr. | damaged | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |
| 25375121 | BOPIS pickup not ready | Solved | Normal | Cathy Rempel | Studio Eleven |  Tommy Kuvalis | Phone | wholesalevip | 7h | ●Responded | 5/5 | — | — | Sep 28, 2025 | - |
| 18633911 | BOPIS pickup not ready | Pending | Normal | Cathy Rempel | Studio Eleven | Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 06146499 | Address change after shipping | Solved | Low | Cathy Rempel | Studio Eleven | Ignatius Cummerata | bopissamplesgift-card | 6h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 91357330 | BOPIS pickup not ready | Solved | Normal | Cathy Rempel | Studio Eleven | Jacklyn Dare | — | 17h | ●Responded | 5/5 | — | — | Sep 13, 2025 | - | |
| 12221123 | App crashes at checkout | Solved | Normal | Cathy Rempel | Studio Eleven |  Oscar O'Hara | — | 1d 16h | ●Responded | 4/5 | — | — | Sep 11, 2025 | - | |
| 01702076 | Shipping cost question | Solved | Normal | Cathy Rempel | Studio Eleven | Jacklyn Dare | Chat | vipbopis | 6h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 44955609 | Cancel subscription / Auto-replenish | Solved | Low | Cathy Rempel | Studio Eleven | Eula McKenzie | Chat | vipgift-cardsamples | 8h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 49407431 | Item authenticity concern | Solved | Normal | Cathy Rempel | Studio Eleven | Lily Raynor | returns | 22h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 43091566 | BOPIS pickup not ready | Closed | Normal | Cathy Rempel | Studio Eleven | Leonard Waters-Howell | Phone | — | 11h | ○Sent, no reply | — | — | — | Aug 16, 2025 | Aug 18, 2025 |
| 94029565 | Shipping cost question | Open | Normal | Cathy Rempel | Studio Eleven | Kaela Friesen | damagedwholesaleshipping | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 76603591 | Influencer code not working | Solved | Normal | Cathy Rempel | Studio Eleven | Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - |
| 35185801 | Insider tier issue | Closed | Urgent | Cathy Rempel | Studio Eleven | Tommy Kuvalis | — | 5h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 9, 2025 | |
| 54322423 | BOPIS order cancelled at store | Solved | Normal | Cathy Rempel | Studio Eleven | Miss Amber Hintz Sr. | Chat | returns | 1d 8h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - |
| 42527671 | Where is my order? | Solved | Normal | Cathy Rempel | Studio Eleven | Eula McKenzie | — | 13h | ●Responded | 3/5 | — | — | Jun 16, 2025 | - | |
| 30248455 | Birthday gift not received | Closed | Normal | Cathy Rempel | Studio Eleven | Tommy Kuvalis | Chat | appwholesale | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 |
| 00072352 | Wholesale order question | Solved | Normal | Cathy Rempel | Studio Eleven | Darryl Jacobi | — | 13h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |