Kenneth O'Reilly
gloria32@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 42802188Insider tier issue | Kenneth O'Reilly |  Yazmin Jast | May 8, 2026, 9:44 PM |
| 1/5 | Easier returns from international addresses. | 81150821Return after 30-day window | Kenneth O'Reilly |  Julie Hodkiewicz | Mar 31, 2026, 4:01 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 14602923Where is my order? | Kenneth O'Reilly |  Vilma Gusikowski | Dec 13, 2025, 9:50 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 33113744Restock alert for backorder | Kenneth O'Reilly |  Ignatius Cummerata | Nov 22, 2025, 1:17 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 40619507Insider tier issue | Kenneth O'Reilly | Vilma Gusikowski | Nov 13, 2025, 1:44 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 68098891Missing samples in order | Kenneth O'Reilly |  Kip Schroeder IV | Nov 7, 2025, 4:51 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 59845852Wholesale order question | Kenneth O'Reilly |  Amely Pacocha | Nov 7, 2025, 2:36 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 36203916Discount code not working | Kenneth O'Reilly |  Miss Amber Hintz Sr. | Nov 1, 2025, 11:04 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 22236891Where is my order? | Kenneth O'Reilly | Kip Schroeder IV | Oct 5, 2025, 2:24 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 65446422Refund not received | Kenneth O'Reilly | Kip Schroeder IV | Oct 1, 2025, 9:14 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 24702467Where is my order? | Kenneth O'Reilly | Kip Schroeder IV | Sep 29, 2025, 12:46 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 49381697Restock alert for backorder | Kenneth O'Reilly |  Eula McKenzie | Sep 10, 2025, 5:28 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 44685755Return after 30-day window | Kenneth O'Reilly |  Faith Hilll | Jul 2, 2025, 9:58 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 08632927Shipping cost question | Kenneth O'Reilly | Miss Amber Hintz Sr. | Jun 29, 2025, 6:43 PM |