Fredrick Franey
janie61@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 71761898Loyalty points not posting | Fredrick Franey |  Mr. Skyla Trantow | May 23, 2026, 7:48 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 73166699Refund not received | Fredrick Franey |  Garth Dooley | Apr 19, 2026, 9:12 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 17829732App login problem | Fredrick Franey |  Vilma Gusikowski | Apr 18, 2026, 8:31 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 74620919Cancel subscription / Auto-replenish | Fredrick Franey |  Ignatius Cummerata | Mar 17, 2026, 8:14 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 77151575Refund not received | Fredrick Franey |  Darryl Jacobi | Feb 23, 2026, 10:42 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 80986143Missing samples in order | Fredrick Franey |  Leonard Waters-Howell | Feb 8, 2026, 8:42 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 01601945Return after 30-day window | Fredrick Franey |  Amely Pacocha | Dec 11, 2025, 10:08 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 99585550Pro discount enrollment | Fredrick Franey |  Jacklyn Dare | Dec 7, 2025, 9:01 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 41928418Allergic reaction concern | Fredrick Franey |  Lily Raynor | Nov 27, 2025, 8:09 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 39959916Foundation match help | Fredrick Franey | Jacklyn Dare | Nov 14, 2025, 1:46 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 76065488Price match request | Fredrick Franey |  Kaela Friesen | Nov 10, 2025, 8:57 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 93196740App login problem | Fredrick Franey |  Faith Hilll | Sep 23, 2025, 2:58 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 78358116Wrong shade sent | Fredrick Franey |  Dr. Mandy McLaughlin | Sep 13, 2025, 12:45 PM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 83701936Influencer code not working | Fredrick Franey | Mr. Skyla Trantow | Jul 28, 2025, 2:36 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 53121804Cancel order request | Fredrick Franey | Garth Dooley | Jul 18, 2025, 6:25 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 55276188App login problem | Fredrick Franey | Lily Raynor | Jun 23, 2025, 2:26 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 66662687Insider tier issue | Fredrick Franey |  Steve O'Conner | May 31, 2025, 7:37 AM |