Fredrick Franey
janie61@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 71761898 | Loyalty points not posting | Solved | Normal | Fredrick Franey | — |  Mr. Skyla Trantow | gift-card | 2d 9h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 47043631 | Wrong shade sent | Closed | Low | Fredrick Franey | — |  Tommy Kuvalis | returnsbopis | 3h | ○Sent, no reply | — | — | — | May 11, 2026 | May 17, 2026 | |
| 96708852 | Missing items in shipment | Solved | Normal | Fredrick Franey | — |  Jacklyn Dare | Phone | wholesaleappfragrance | 1h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 82513174 | Shipping cost question | Solved | Urgent | Fredrick Franey | — |  Garth Dooley | shade-match | 11h | ⊘Not fired | — | — | — | Apr 18, 2026 | - | |
| 73166699 | Refund not received | Solved | Normal | Fredrick Franey | — | Garth Dooley | Chat | loyaltyvip | 9h | ●Responded | 3/5 | — | — | Apr 17, 2026 | - |
| 17829732 | App login problem | Solved | Normal | Fredrick Franey | — |  Vilma Gusikowski | Chat | — | 18h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - |
| 86735559 | Allergic reaction concern | Pending | Low | Fredrick Franey | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Apr 8, 2026 | - | |
| 46335499 | Wrong shade sent | Closed | Low | Fredrick Franey | — |  Amely Pacocha | app | 3h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 21, 2026 | |
| 74620919 | Cancel subscription / Auto-replenish | Solved | Normal | Fredrick Franey | — |  Ignatius Cummerata | — | 1d 22h | ●Responded | 2/5 | — | — | Mar 13, 2026 | - | |
| 27135282 | Missing items in shipment | Open | Normal | Fredrick Franey | — |  Katrina Johns | — | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 77151575 | Refund not received | Solved | Normal | Fredrick Franey | — |  Darryl Jacobi | — | 3h | ●Responded | 4/5 | — | — | Feb 22, 2026 | - | |
| 67365475 | Address change after shipping | Closed | Normal | Fredrick Franey | — |  Mr. Cade Senger | bopisdamagedfragrance | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |
| 80986143 | Missing samples in order | Solved | Urgent | Fredrick Franey | — |  Leonard Waters-Howell | appsamples | 5h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 81964460 | Pro discount enrollment | Solved | Normal | Fredrick Franey | — | Vilma Gusikowski | influencerreturns | 3d 10h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 67906277 | Birthday gift not received | Solved | Normal | Fredrick Franey | — | Kip Schroeder IV | vipdamagedrefund | 1h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 01601945 | Return after 30-day window | Closed | Normal | Fredrick Franey | — | Amely Pacocha | Chat | app | 8h | ●Responded | 5/5 | — | — | Dec 9, 2025 | Dec 16, 2025 |
| 99585550 | Pro discount enrollment | Closed | Low | Fredrick Franey | — | Jacklyn Dare | vipreturnsbopis | 2d 21h | ●Responded | 9/11 | — | — | Dec 3, 2025 | Dec 10, 2025 | |
| 93692243 | Missing samples in order | Solved | Low | Fredrick Franey | — | Mr. Cade Senger | loyaltygift-card | 13h | ⊘Not fired | — | — | — | Nov 30, 2025 | - | |
| 41928418 | Allergic reaction concern | Solved | Normal | Fredrick Franey | — |  Lily Raynor | — | 9h | ●Responded | 3/5 | — | — | Nov 25, 2025 | - | |
| 28864796 | Birthday gift not received | Closed | Normal | Fredrick Franey | — | Mr. Skyla Trantow | gift-cardsamples | 20h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 25, 2025 | |
| 64795023 | Refund not received | Solved | Normal | Fredrick Franey | — | Katrina Johns | — | 9h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 39959916 | Foundation match help | Closed | Normal | Fredrick Franey | — | Jacklyn Dare | returnsvip | 5h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 15, 2025 | |
| 76065488 | Price match request | Solved | Urgent | Fredrick Franey | — |  Kaela Friesen | appvipwholesale | 2d 15h | ●Responded | 3/5 | — | — | Nov 7, 2025 | - | |
| 52378192 | Cancel subscription / Auto-replenish | Pending | Low | Fredrick Franey | — |  Steve O'Conner | Phone | — | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 13736996 | Where is my order? | Solved | Urgent | Fredrick Franey | — | Ignatius Cummerata | app | 1h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 93196740 | App login problem | Solved | High | Fredrick Franey | — |  Faith Hilll | Chat | — | 6h | ●Responded | 5/5 | — | — | Sep 22, 2025 | - |
| 33285312 | Missing samples in order | Pending | High | Fredrick Franey | — | Lily Raynor | gift-card | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 78358116 | Wrong shade sent | Solved | Low | Fredrick Franey | — |  Dr. Mandy McLaughlin | shippingdamaged | 2h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - | |
| 43952211 | Item authenticity concern | Closed | High | Fredrick Franey | — | Jacklyn Dare | gift-card | 19h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 3, 2025 | |
| 82418608 | Item authenticity concern | Solved | Normal | Fredrick Franey | — | Kip Schroeder IV | Chat | loyalty | 1h | ⊘Not fired | — | — | — | Aug 5, 2025 | - |
| 79299197 | Where is my order? | Solved | Normal | Fredrick Franey | — | Leonard Waters-Howell | vipfragranceloyalty | 1d | ⊘Not fired | — | — | — | Aug 2, 2025 | - | |
| 28789918 | BOPIS order cancelled at store | Solved | Low | Fredrick Franey | — |  Oscar O'Hara | shippinggift-cardrefund | 18h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 83701936 | Influencer code not working | Closed | Normal | Fredrick Franey | — | Mr. Skyla Trantow | Phone | vipdamaged | 8d 20h | ●Responded | 2/5 | — | — | Jul 17, 2025 | Jul 27, 2025 |
| 53121804 | Cancel order request | Solved | Urgent | Fredrick Franey | — | Garth Dooley | loyaltyvipshade-match | 9d 16h | ●Responded | 1/5 | — | — | Jul 8, 2025 | - | |
| 02797688 | Insider tier issue | Closed | Low | Fredrick Franey | — | Kaela Friesen | Chat | fragrancegift-cardwholesale | 6h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 4, 2025 |
| 55276188 | App login problem | Solved | Normal | Fredrick Franey | — | Lily Raynor | influencerwholesalefragrance | 1d | ●Responded | 4/5 | — | — | Jun 22, 2025 | - | |
| 47712805 | Shipping cost question | Pending | High | Fredrick Franey | — | Oscar O'Hara | Phone | — | - | —Skipped | — | — | — | Jun 18, 2025 | - |
| 66662687 | Insider tier issue | Solved | Low | Fredrick Franey | — | Steve O'Conner | Chat | bopisshippingapp | 9h | ●Responded | 3/5 | — | — | May 30, 2025 | - |