Robb Schoen
wayne18@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 50336901Order arrived damaged | Robb Schoen |  Julie Hodkiewicz | Apr 21, 2026, 7:05 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 31484328Allergic reaction concern | Robb Schoen |  Leonard Waters-Howell | Apr 12, 2026, 2:24 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 61089755Price match request | Robb Schoen |  Miss Amber Hintz Sr. | Feb 25, 2026, 3:19 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 38075360App login problem | Robb Schoen |  Jacklyn Dare | Feb 7, 2026, 6:56 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 70097926Pro discount enrollment | Robb Schoen |  Ignatius Cummerata | Jan 29, 2026, 12:37 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 53194827Missing samples in order | Robb Schoen |  Amely Pacocha | Dec 31, 2025, 9:21 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 34468162Missing items in shipment | Robb Schoen |  Chaz Renner | Dec 19, 2025, 6:47 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 68200532Foundation match help | Robb Schoen | Amely Pacocha | Oct 25, 2025, 9:54 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 75070083BOPIS order cancelled at store | Robb Schoen | Chaz Renner | Oct 8, 2025, 7:08 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 55940803Insider tier issue | Robb Schoen |  Lily Raynor | Sep 24, 2025, 3:11 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 18982586Shipping cost question | Robb Schoen |  Mr. Cade Senger | Aug 14, 2025, 4:14 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 29045068Order arrived damaged | Robb Schoen | Lily Raynor | Jul 13, 2025, 4:57 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 74369536Order arrived damaged | Robb Schoen |  Dr. Mandy McLaughlin | Jul 13, 2025, 12:31 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 74097400Wrong shade sent | Robb Schoen |  Oscar O'Hara | Jun 14, 2025, 7:47 AM |