Robb Schoen
wayne18@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07081669 | Address change after shipping | Solved | Normal | Robb Schoen | — |  Faith Hilll | wholesalefragrance | 6h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 10331359 | Klarna / Afterpay split issue | Closed | Low | Robb Schoen | — |  Miss Amber Hintz Sr. | samples | 19h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |
| 50336901 | Order arrived damaged | Solved | Normal | Robb Schoen | — |  Julie Hodkiewicz | bopiswholesale | 2d 8h | ●Responded | 4/5 | — | — | Apr 18, 2026 | - | |
| 93322922 | Order arrived damaged | Solved | Normal | Robb Schoen | — | Faith Hilll | — | 22h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 31484328 | Allergic reaction concern | Closed | Normal | Robb Schoen | — |  Leonard Waters-Howell | damagedgift-card | 1d 7h | ●Responded | 4/5 | — | — | Apr 10, 2026 | Apr 18, 2026 | |
| 02256329 | Store experience feedback | Closed | Normal | Robb Schoen | — |  Oscar O'Hara | Chat | damaged | 23h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 7, 2026 |
| 58221908 | Store experience feedback | Open | Normal | Robb Schoen | — |  Darryl Jacobi | shippingdamagedapp | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 95577281 | Item authenticity concern | Solved | Normal | Robb Schoen | — |  Garth Dooley | Phone | — | 8d 1h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - |
| 15960460 | Cancel order request | Solved | Normal | Robb Schoen | — |  Dr. Mandy McLaughlin | — | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 80440467 | App login problem | Solved | Low | Robb Schoen | — |  Tommy Kuvalis | Phone | shade-matchsamplesapp | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 57795524 | Missing samples in order | Solved | Normal | Robb Schoen | — | Faith Hilll | wholesale | 7h | ⊘Not fired | — | — | — | Mar 26, 2026 | - | |
| 20006552 | Return after 30-day window | Solved | Normal | Robb Schoen | — |  Katrina Johns | refundfragrance | 5h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 52077547 | Restock alert for backorder | Pending | Normal | Robb Schoen | — |  Kaela Friesen | Chat | shippingwholesaleloyalty | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 61089755 | Price match request | Solved | Normal | Robb Schoen | — | Miss Amber Hintz Sr. | Chat | — | 22h | ●Responded | 5/5 | — | — | Feb 24, 2026 | - |
| 14385906 | Wrong shade sent | Pending | Normal | Robb Schoen | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Feb 14, 2026 | - | |
| 94046602 | Lost package follow-up | Solved | Low | Robb Schoen | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 38075360 | App login problem | Solved | Urgent | Robb Schoen | — | Jacklyn Dare | Chat | shipping | 10h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 70097926 | Pro discount enrollment | Solved | Low | Robb Schoen | — |  Ignatius Cummerata | shippinggift-cardwholesale | 4h | ●Responded | 5/5 | — | — | Jan 28, 2026 | - | |
| 34602260 | Influencer code not working | Closed | Normal | Robb Schoen | — | Oscar O'Hara | samples | 20h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 10, 2026 | |
| 53194827 | Missing samples in order | Solved | Normal | Robb Schoen | — |  Amely Pacocha | appinfluencer | 1h | ●Responded | 4/5 | — | — | Dec 30, 2025 | - | |
| 18390474 | Pro discount enrollment | Pending | High | Robb Schoen | — | Faith Hilll | Chat | wholesale | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 34468162 | Missing items in shipment | Solved | High | Robb Schoen | — |  Chaz Renner | Chat | gift-card | 5h | ●Responded | 5/5 | — | — | Dec 18, 2025 | - |
| 63820794 | Return after 30-day window | Closed | Normal | Robb Schoen | — | Tommy Kuvalis | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 19, 2025 |
| 21302334 | BOPIS pickup not ready | Pending | Normal | Robb Schoen | — | Dr. Mandy McLaughlin | sampleswholesale | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 47657140 | Refund not received | Pending | Normal | Robb Schoen | — | Tommy Kuvalis | Chat | samplesfragrancevip | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 58949822 | Order arrived damaged | Solved | High | Robb Schoen | — | Miss Amber Hintz Sr. | gift-card | 2d 6h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 65871991 | Refund not received | Open | Normal | Robb Schoen | — |  Lily Raynor | Social | fragranceshippingapp | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 68200532 | Foundation match help | Solved | Normal | Robb Schoen | — | Amely Pacocha | — | 17h | ●Responded | 10/11 | — | — | Oct 23, 2025 | - | |
| 75070083 | BOPIS order cancelled at store | Closed | Normal | Robb Schoen | — | Chaz Renner | damagedfragrancevip | 2h | ●Responded | 2/5 | — | — | Oct 7, 2025 | Oct 11, 2025 | |
| 13494328 | Shipping cost question | Solved | Normal | Robb Schoen | — |  Kip Schroeder IV | shade-matchgift-cardloyalty | 3d 22h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 55940803 | Insider tier issue | Solved | Urgent | Robb Schoen | — | Lily Raynor | damagedgift-card | 1d 2h | ●Responded | 3/5 | — | — | Sep 21, 2025 | - | |
| 14347750 | Loyalty points not posting | Pending | Normal | Robb Schoen | — | Miss Amber Hintz Sr. | bopisgift-cardwholesale | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 38464336 | BOPIS pickup not ready | Closed | Normal | Robb Schoen | — |  Vilma Gusikowski | Chat | vipdamaged | 1d 21h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 2, 2025 |
| 51553925 | Pro discount enrollment | Solved | High | Robb Schoen | — | Julie Hodkiewicz | influencerwholesalegift-card | 1h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 76729326 | Gift card balance question | Solved | Low | Robb Schoen | — | Darryl Jacobi | returnsgift-cardloyalty | 23h | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |
| 18982586 | Shipping cost question | Solved | Low | Robb Schoen | — |  Mr. Cade Senger | refund | 1h | ●Responded | 5/5 | — | — | Aug 12, 2025 | - | |
| 02152097 | Missing items in shipment | Closed | Normal | Robb Schoen | — | Julie Hodkiewicz | Social | wholesalebopis | 4h | ⊘Not fired | — | — | — | Aug 3, 2025 | Aug 10, 2025 |
| 50272308 | Lost package follow-up | Pending | Normal | Robb Schoen | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Jul 26, 2025 | - | |
| 29045068 | Order arrived damaged | Solved | Normal | Robb Schoen | — | Lily Raynor | Chat | shippingreturnsvip | 10h | ●Responded | 9/11 | — | — | Jul 11, 2025 | - |
| 31863281 | Missing items in shipment | Closed | Normal | Robb Schoen | — | Dr. Mandy McLaughlin | Social | — | 3h | ⊘Not fired | — | — | — | Jul 10, 2025 | Jul 13, 2025 |
| 74369536 | Order arrived damaged | Solved | Normal | Robb Schoen | — | Dr. Mandy McLaughlin | gift-card | 2d | ●Responded | 4/5 | — | — | Jul 9, 2025 | - | |
| 63902795 | Gift card balance question | Solved | Normal | Robb Schoen | — | Julie Hodkiewicz | — | 15h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 15420160 | Loyalty points not posting | Pending | Normal | Robb Schoen | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Jun 26, 2025 | - | |
| 30076593 | Where is my order? | Solved | Normal | Robb Schoen | — | Jacklyn Dare | Chat | refundshade-match | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 74097400 | Wrong shade sent | Solved | Normal | Robb Schoen | — | Oscar O'Hara | shade-match | 2h | ●Responded | 10/11 | — | — | Jun 12, 2025 | - |