Francesca Stracke
chadrick.schaden@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 51892913Return after 30-day window | Francesca Stracke |  Oscar O'Hara | May 22, 2026, 8:26 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 10563646Wrong shade sent | Francesca Stracke |  Mr. Eliza Gerhold IV | Feb 16, 2026, 3:08 PM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 89679117Wholesale order question | Francesca Stracke |  Mr. Lonie Hudson | Feb 8, 2026, 6:17 AM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 43350522Cancel subscription / Auto-replenish | Francesca Stracke |  Amely Pacocha | Feb 6, 2026, 2:43 PM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 18076228Loyalty points not posting | Francesca Stracke |  Dr. Mandy McLaughlin | Jan 26, 2026, 12:13 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 73595468Missing items in shipment | Francesca Stracke |  Mr. Cade Senger | Dec 19, 2025, 1:26 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 00736859Cancel order request | Francesca Stracke |  Chaz Renner | Nov 27, 2025, 9:48 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 44505393Return after 30-day window | Francesca Stracke |  Kaela Friesen | Oct 28, 2025, 8:51 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 17124625Item authenticity concern | Francesca Stracke |  Lily Raynor | Oct 26, 2025, 6:53 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 08878062Where is my order? | Francesca Stracke |  Miss Amber Hintz Sr. | Aug 10, 2025, 3:43 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 81141842Gift card balance question | Francesca Stracke | Mr. Eliza Gerhold IV | Jul 26, 2025, 8:39 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 08097814Pro discount enrollment | Francesca Stracke | Chaz Renner | Jul 3, 2025, 5:03 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 65734558Klarna / Afterpay split issue | Francesca Stracke | Kaela Friesen | May 28, 2025, 12:19 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 56336274BOPIS order cancelled at store | Francesca Stracke | Oscar O'Hara | May 26, 2025, 1:46 AM |