Francesca Stracke
chadrick.schaden@hotmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51892913 | Return after 30-day window | Solved | Normal | Francesca Stracke | — |  Oscar O'Hara | Chat | shade-match | 22h | ●Responded | 5/5 | — | — | May 20, 2026 | - |
| 08982735 | Restock alert for backorder | Solved | Normal | Francesca Stracke | — |  Garth Dooley | returnsbopisrefund | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 55696550 | Klarna / Afterpay split issue | Solved | Normal | Francesca Stracke | — |  Vilma Gusikowski | damagedshipping | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 28093379 | App login problem | Solved | Normal | Francesca Stracke | — |  Eula McKenzie | Chat | — | 6h | ○Sent, no reply | — | — | — | May 9, 2026 | - |
| 63973925 | Cancel order request | Pending | Normal | Francesca Stracke | — |  Miss Amber Hintz Sr. | loyalty | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 97691915 | Missing items in shipment | Pending | Normal | Francesca Stracke | — |  Mr. Eliza Gerhold IV | Chat | app | - | —Skipped | — | — | — | May 5, 2026 | - |
| 28713898 | Price match request | Closed | High | Francesca Stracke | — |  Ignatius Cummerata | bopisshade-match | 4h | ⊘Not fired | — | — | — | May 1, 2026 | May 5, 2026 | |
| 64571020 | Birthday gift not received | Solved | High | Francesca Stracke | — | Eula McKenzie | Chat | fragranceinfluencerloyalty | 8h | ⊘Not fired | — | — | — | Apr 18, 2026 | - |
| 60016598 | Wholesale order question | Solved | Low | Francesca Stracke | — |  Mr. Lonie Hudson | Chat | influencerwholesale | 1d 18h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - |
| 35144170 | Insider tier issue | Closed | Normal | Francesca Stracke | — |  Tommy Kuvalis | shade-matchinfluencersamples | 14h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 7, 2026 | |
| 45671691 | Cancel order request | Solved | Normal | Francesca Stracke | — | Vilma Gusikowski | Chat | shade-matchbopisrefund | 2h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 17240387 | Influencer code not working | Open | Normal | Francesca Stracke | — |  Mr. Cade Senger | returns | - | —Skipped | — | — | — | Mar 30, 2026 | - | |
| 10563646 | Wrong shade sent | Solved | Normal | Francesca Stracke | — | Mr. Eliza Gerhold IV | — | 1h | ●Responded | 5/5 | — | — | Feb 14, 2026 | - | |
| 89679117 | Wholesale order question | Solved | Low | Francesca Stracke | — | Mr. Lonie Hudson | Chat | — | 7h | ●Responded | 5/5 | — | — | Feb 7, 2026 | - |
| 65218671 | Birthday gift not received | Open | Normal | Francesca Stracke | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 43350522 | Cancel subscription / Auto-replenish | Solved | Normal | Francesca Stracke | — |  Amely Pacocha | — | 8d 3h | ●Responded | 1/11 | — | — | Jan 27, 2026 | - | |
| 18076228 | Loyalty points not posting | Closed | High | Francesca Stracke | — |  Dr. Mandy McLaughlin | Phone | samplesbopisvip | 3h | ●Responded | 4/5 | — | — | Jan 25, 2026 | Jan 27, 2026 |
| 71176979 | Cancel order request | Solved | Normal | Francesca Stracke | — |  Kaela Friesen | Social | gift-cardshade-match | 1d 21h | ⊘Not fired | — | — | — | Jan 21, 2026 | - |
| 58956575 | Cancel order request | Solved | Normal | Francesca Stracke | — |  Katrina Johns | Chat | damagedinfluencersamples | 2h | ○Sent, no reply | — | — | — | Jan 3, 2026 | - |
| 30515580 | Store experience feedback | Open | Normal | Francesca Stracke | — | Tommy Kuvalis | Chat | shade-match | - | —Skipped | — | — | — | Dec 10, 2025 | - |
| 73595468 | Missing items in shipment | Closed | Normal | Francesca Stracke | — | Mr. Cade Senger | Chat | shade-matchwholesalerefund | 8d 22h | ●Responded | 2/5 | — | — | Dec 9, 2025 | Dec 25, 2025 |
| 23938560 | Lost package follow-up | Closed | Low | Francesca Stracke | — |  Leonard Waters-Howell | — | 3d | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 10, 2025 | |
| 00736859 | Cancel order request | Solved | High | Francesca Stracke | — |  Chaz Renner | Chat | refundappshipping | 2h | ●Responded | 3/5 | — | — | Nov 25, 2025 | - |
| 52091856 | Insider tier issue | Solved | Urgent | Francesca Stracke | — | Dr. Mandy McLaughlin | — | 2d 9h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 44505393 | Return after 30-day window | Closed | Normal | Francesca Stracke | — | Kaela Friesen | shade-matchvipgift-card | 1h | ●Responded | 3/5 | — | — | Oct 27, 2025 | Nov 3, 2025 | |
| 53305895 | Price match request | Pending | Urgent | Francesca Stracke | — |  Faith Hilll | Chat | — | - | —Skipped | — | — | — | Oct 25, 2025 | - |
| 17124625 | Item authenticity concern | Solved | Normal | Francesca Stracke | — | Lily Raynor | refund | 6h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 30247123 | Discount code not working | Pending | Normal | Francesca Stracke | — |  Darryl Jacobi | Social | bopisrefund | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 94692988 | Lost package follow-up | Pending | High | Francesca Stracke | — | Eula McKenzie | — | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 96769166 | Return after 30-day window | Solved | Normal | Francesca Stracke | — |  Steve O'Conner | gift-cardapp | 5h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 71200507 | Address change after shipping | Solved | Normal | Francesca Stracke | — | Dr. Mandy McLaughlin | gift-cardappvip | 4h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 08036593 | Store experience feedback | Solved | Normal | Francesca Stracke | — |  Kip Schroeder IV | Chat | bopisshippingapp | 9h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - |
| 08878062 | Where is my order? | Solved | Low | Francesca Stracke | — | Miss Amber Hintz Sr. | shipping | 1d | ●Responded | 4/5 | — | — | Aug 8, 2025 | - | |
| 55834590 | App crashes at checkout | Closed | Urgent | Francesca Stracke | — | Katrina Johns | — | 1h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 9, 2025 | |
| 45698952 | Allergic reaction concern | Solved | High | Francesca Stracke | — | Mr. Eliza Gerhold IV | Chat | wholesale | 17h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 65474682 | Item authenticity concern | Solved | High | Francesca Stracke | — | Garth Dooley | shipping | 12h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 81141842 | Gift card balance question | Solved | Normal | Francesca Stracke | — | Mr. Eliza Gerhold IV | damagedbopis | 5h | ●Responded | 5/5 | — | — | Jul 24, 2025 | - | |
| 97283869 | Item authenticity concern | Closed | Normal | Francesca Stracke | — | Kip Schroeder IV | Chat | — | 1d 12h | ○Sent, no reply | — | — | — | Jul 15, 2025 | Jul 19, 2025 |
| 08097814 | Pro discount enrollment | Closed | High | Francesca Stracke | — | Chaz Renner | damagedwholesale | 4h | ●Responded | 3/5 | — | — | Jul 1, 2025 | Jul 2, 2025 | |
| 70722263 | App login problem | Closed | Normal | Francesca Stracke | — | Miss Amber Hintz Sr. | refundinfluencer | 3h | ⊘Not fired | — | — | — | Jun 16, 2025 | Jun 20, 2025 | |
| 93380831 | Order arrived damaged | Pending | Low | Francesca Stracke | — | Kip Schroeder IV | Chat | returnsfragrance | - | —Skipped | — | — | — | May 30, 2025 | - |
| 56336274 | BOPIS order cancelled at store | Solved | Low | Francesca Stracke | — | Oscar O'Hara | Chat | samplesrefundinfluencer | 2d 9h | ●Responded | 4/5 | — | — | May 23, 2025 | - |
| 65734558 | Klarna / Afterpay split issue | Solved | Normal | Francesca Stracke | — | Kaela Friesen | Chat | influencerbopisloyalty | 3d | ●Responded | 4/5 | — | — | May 23, 2025 | - |