Jay Ziemann
raymond.ledner93@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 56654650Item authenticity concern | Jay Ziemann |  Faith Hilll | May 17, 2026, 4:36 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 48184146Lost package follow-up | Jay Ziemann |  Kip Schroeder IV | Feb 25, 2026, 5:41 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 07611315Influencer code not working | Jay Ziemann |  Mr. Skyla Trantow | Feb 12, 2026, 11:02 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 40450528Wholesale order question | Jay Ziemann |  Kaela Friesen | Jan 9, 2026, 6:58 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 74870476Address change after shipping | Jay Ziemann |  Chaz Renner | Nov 15, 2025, 8:34 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 21981556BOPIS order cancelled at store | Jay Ziemann |  Leonard Waters-Howell | Nov 7, 2025, 10:57 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 78441082Lost package follow-up | Jay Ziemann |  Vilma Gusikowski | Nov 2, 2025, 10:35 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 45782820Birthday gift not received | Jay Ziemann | Chaz Renner | Oct 10, 2025, 11:30 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 81651430Insider tier issue | Jay Ziemann |  Steve O'Conner | Sep 12, 2025, 6:57 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 54855349Lost package follow-up | Jay Ziemann |  Mr. Lonie Hudson | Aug 2, 2025, 10:36 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 85832899Klarna / Afterpay split issue | Jay Ziemann | Steve O'Conner | Jul 27, 2025, 1:01 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 47344687Klarna / Afterpay split issue | Jay Ziemann |  Tommy Kuvalis | Jun 20, 2025, 4:54 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 74610384Pro discount enrollment | Jay Ziemann | Tommy Kuvalis | May 28, 2025, 9:00 PM |