Johann West
tim_grimes-bins@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 56741909Cancel order request | Johann West |  Chaz Renner | May 22, 2026, 6:33 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 73645800Store experience feedback | Johann West |  Amely Pacocha | May 20, 2026, 3:46 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 16354869Refund not received | Johann West |  Mr. Lonie Hudson | May 14, 2026, 7:43 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 53451735Missing samples in order | Johann West |  Oscar O'Hara | May 13, 2026, 6:02 PM |
| 3/5 | Better samples program — let me actually pick what I want to try. | 78907706Restock alert for backorder | Johann West |  Garth Dooley | Apr 16, 2026, 8:58 PM |
| 2/5 | Welcome email had broken links. | 77788642Insider tier issue | Johann West | Amely Pacocha | Feb 6, 2026, 7:05 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 82792855Missing samples in order | Johann West |  Julie Hodkiewicz | Jan 28, 2026, 6:52 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 55123246Discount code not working | Johann West |  Kaela Friesen | Nov 23, 2025, 10:34 AM |
| 1/5 | Improve the in-store digital experience. | 73569388Birthday gift not received | Johann West |  Leonard Waters-Howell | Nov 13, 2025, 8:33 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 02837279Address change after shipping | Johann West |  Faith Hilll | Aug 21, 2025, 1:28 AM |
| 3/5 | Faster shipping would make me shop here exclusively. | 76368904Lost package follow-up | Johann West | Julie Hodkiewicz | Jul 7, 2025, 2:20 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 54066567Store experience feedback | Johann West |  Eula McKenzie | Jun 9, 2025, 2:13 AM |