Jacquelyn Harber
todd40@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 27814309Address change after shipping | Jacquelyn Harber |  Kip Schroeder IV | Apr 11, 2026, 5:25 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 89709252Loyalty points not posting | Jacquelyn Harber |  Darryl Jacobi | Apr 7, 2026, 7:09 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 27024928Store experience feedback | Jacquelyn Harber |  Faith Hilll | Mar 21, 2026, 4:00 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 77049661Insider tier issue | Jacquelyn Harber |  Mr. Eliza Gerhold IV | Feb 1, 2026, 3:54 PM |
| 1/5 | Nightmare. The return process is broken at every step. | 38023778Return after 30-day window | Jacquelyn Harber | Darryl Jacobi | Jan 2, 2026, 7:48 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 35114734Missing items in shipment | Jacquelyn Harber |  Eula McKenzie | Dec 28, 2025, 7:39 AM |
| 2/5 | Smaller sample sizes that aren't single-use. | 73013408Return after 30-day window | Jacquelyn Harber | Kip Schroeder IV | Dec 14, 2025, 8:29 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 98140846Lost package follow-up | Jacquelyn Harber |  Katrina Johns | Dec 5, 2025, 12:24 AM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 21142911Foundation match help | Jacquelyn Harber |  Chaz Renner | Oct 27, 2025, 6:48 AM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 39041259Shipping cost question | Jacquelyn Harber |  Leonard Waters-Howell | Oct 17, 2025, 9:37 PM |
| 10/11 | Already referred three friends. They all love it too. | 02520234App login problem | Jacquelyn Harber |  Tommy Kuvalis | Jul 15, 2025, 2:26 AM |