Juana Baumbach
mamie_kihn76@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 93016971Store experience feedback | Juana Baumbach |  Dr. Mandy McLaughlin | May 17, 2026, 1:02 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 84249323Question about product ingredients | Juana Baumbach |  Mr. Eliza Gerhold IV | May 10, 2026, 2:13 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 68061659Missing items in shipment | Juana Baumbach |  Ignatius Cummerata | Apr 18, 2026, 4:26 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 36629972Refund not received | Juana Baumbach |  Faith Hilll | Apr 8, 2026, 7:14 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 02935087Missing items in shipment | Juana Baumbach |  Miss Amber Hintz Sr. | Dec 29, 2025, 2:36 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 71458496Lost package follow-up | Juana Baumbach |  Vilma Gusikowski | Oct 3, 2025, 1:19 AM |
| 3/5 | Improve the BOPIS experience in stores. | 32804937Birthday gift not received | Juana Baumbach |  Leonard Waters-Howell | Sep 14, 2025, 1:59 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 28574663Foundation match help | Juana Baumbach | Faith Hilll | Sep 3, 2025, 3:37 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 68540696Wrong shade sent | Juana Baumbach |  Garth Dooley | Jul 15, 2025, 7:05 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 69004346Insider tier issue | Juana Baumbach |  Kaela Friesen | Jun 28, 2025, 5:32 AM |
| 4/11 | The Insider perks feel watered down compared to two years ago. | 31213101Klarna / Afterpay split issue | Juana Baumbach |  Yazmin Jast | Jun 27, 2025, 11:27 PM |