Marshall O'Connell
lilian.powlowski@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 46841580Return after 30-day window | Marshall O'Connell |  Kaela Friesen | May 5, 2026, 10:07 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 22279112Where is my order? | Marshall O'Connell |  Faith Hilll | Apr 20, 2026, 11:28 AM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 51882277App login problem | Marshall O'Connell |  Yazmin Jast | Feb 27, 2026, 1:12 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 00654324Refund not received | Marshall O'Connell |  Eula McKenzie | Feb 24, 2026, 1:15 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 72659667Shipping cost question | Marshall O'Connell | Kaela Friesen | Feb 20, 2026, 1:41 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 81642685Store experience feedback | Marshall O'Connell |  Garth Dooley | Jan 22, 2026, 6:44 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 18118765BOPIS pickup not ready | Marshall O'Connell |  Ignatius Cummerata | Jan 9, 2026, 2:43 AM |
| 10/11 | The selection, the service, the app — all top tier. | 34205691Gift card balance question | Marshall O'Connell | Yazmin Jast | Nov 28, 2025, 4:16 PM |
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 32499304Allergic reaction concern | Marshall O'Connell | Garth Dooley | Sep 16, 2025, 9:44 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 83008956Where is my order? | Marshall O'Connell |  Mr. Cade Senger | Jun 25, 2025, 6:36 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 23127953Address change after shipping | Marshall O'Connell |  Leonard Waters-Howell | Jun 22, 2025, 2:40 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 05171037App login problem | Marshall O'Connell | Eula McKenzie | May 29, 2025, 11:14 AM |