Juvenal Ward
keshaun7@gmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Liked the experience. App could be slightly faster. | 10355491Address change after shipping | Juvenal Ward |  Miss Amber Hintz Sr. | May 21, 2026, 7:53 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 58399158Pro discount enrollment | Juvenal Ward |  Chaz Renner | May 2, 2026, 6:45 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 98248390Foundation match help | Juvenal Ward |  Yazmin Jast | Apr 6, 2026, 9:02 PM |
| 1/5 | Absolutely awful experience. No one would help with my damaged order. | 70058098Refund not received | Juvenal Ward |  Mr. Cade Senger | Feb 8, 2026, 5:53 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 69520804Price match request | Juvenal Ward |  Jacklyn Dare | Feb 8, 2026, 11:14 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 85424589Return after 30-day window | Juvenal Ward |  Mr. Eliza Gerhold IV | Jan 12, 2026, 6:18 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 47230956Cancel subscription / Auto-replenish | Juvenal Ward |  Steve O'Conner | Dec 16, 2025, 8:56 AM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 07987062Discount code not working | Juvenal Ward |  Katrina Johns | Dec 15, 2025, 10:23 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 17278323Where is my order? | Juvenal Ward | Steve O'Conner | Oct 31, 2025, 3:16 PM |
| 1/5 | Took 11 separate interactions to get my Insider tier restored. | 08588224BOPIS order cancelled at store | Juvenal Ward |  Amely Pacocha | Oct 25, 2025, 1:02 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 63179363Lost package follow-up | Juvenal Ward | Mr. Eliza Gerhold IV | Oct 11, 2025, 10:49 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 71173546Store experience feedback | Juvenal Ward | Amely Pacocha | Sep 22, 2025, 5:34 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 54337561Restock alert for backorder | Juvenal Ward |  Mr. Skyla Trantow | Aug 30, 2025, 12:36 PM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 43258876Wholesale order question | Juvenal Ward |  Vilma Gusikowski | Aug 10, 2025, 11:07 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 72962756Wrong shade sent | Juvenal Ward |  Lily Raynor | Aug 3, 2025, 3:39 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 05307060Missing samples in order | Juvenal Ward | Steve O'Conner | Jun 23, 2025, 3:12 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 01286327BOPIS order cancelled at store | Juvenal Ward | Amely Pacocha | Jun 8, 2025, 3:07 AM |
| 4/5 | More transparent product authenticity guarantees. | 00824337Insider tier issue | Juvenal Ward |  Leonard Waters-Howell | May 24, 2025, 10:54 PM |