Juvenal Ward
keshaun7@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10355491 | Address change after shipping | Solved | Normal | Juvenal Ward | — |  Miss Amber Hintz Sr. | Chat | loyaltyvip | 1h | ●Responded | 4/5 | — | — | May 21, 2026 | - |
| 58399158 | Pro discount enrollment | Solved | Low | Juvenal Ward | — |  Chaz Renner | Chat | influencersamplesshade-match | 1h | ●Responded | 5/5 | — | — | May 1, 2026 | - |
| 38305412 | Shipping cost question | Closed | High | Juvenal Ward | — |  Yazmin Jast | — | 2d 6h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 29, 2026 | |
| 42147178 | Store experience feedback | Solved | High | Juvenal Ward | — |  Mr. Lonie Hudson | Phone | influencer | 4h | ⊘Not fired | — | — | — | Apr 14, 2026 | - |
| 98248390 | Foundation match help | Solved | Normal | Juvenal Ward | — | Yazmin Jast | wholesaleinfluencer | 6d 23h | ●Responded | 3/5 | — | — | Mar 30, 2026 | - | |
| 24730225 | BOPIS pickup not ready | Closed | Low | Juvenal Ward | — | Mr. Lonie Hudson | damagedreturnsgift-card | 9d 23h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 29, 2026 | |
| 70888295 | Where is my order? | Solved | High | Juvenal Ward | — |  Kip Schroeder IV | Phone | — | 2d 3h | ⊘Not fired | — | — | — | Mar 15, 2026 | - |
| 74536095 | Discount code not working | Solved | Normal | Juvenal Ward | — |  Amely Pacocha | — | 4h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 19549697 | BOPIS pickup not ready | Pending | Low | Juvenal Ward | — |  Mr. Skyla Trantow | Phone | shipping | - | —Skipped | — | — | — | Feb 27, 2026 | - |
| 70058098 | Refund not received | Solved | Low | Juvenal Ward | — |  Mr. Cade Senger | — | 4h | ●Responded | 1/5 | — | — | Feb 7, 2026 | - | |
| 69520804 | Price match request | Solved | High | Juvenal Ward | — |  Jacklyn Dare | samples | 6h | ●Responded | 4/5 | — | — | Feb 6, 2026 | - | |
| 00123877 | Item authenticity concern | Pending | Normal | Juvenal Ward | — |  Julie Hodkiewicz | Phone | — | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 20029667 | Allergic reaction concern | Solved | Normal | Juvenal Ward | — |  Steve O'Conner | — | 5h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 85424589 | Return after 30-day window | Solved | Normal | Juvenal Ward | — |  Mr. Eliza Gerhold IV | fragrance | 19h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |
| 42003656 | Birthday gift not received | Closed | Low | Juvenal Ward | — |  Lily Raynor | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 5, 2026 |
| 64761621 | Refund not received | Solved | Normal | Juvenal Ward | — |  Tommy Kuvalis | — | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 47230956 | Cancel subscription / Auto-replenish | Solved | Normal | Juvenal Ward | — | Steve O'Conner | — | 2d 22h | ●Responded | 4/5 | — | — | Dec 12, 2025 | - | |
| 07987062 | Discount code not working | Closed | High | Juvenal Ward | — |  Katrina Johns | Chat | influencerwholesalesamples | 2d 8h | ●Responded | 9/11 | — | — | Dec 11, 2025 | Dec 14, 2025 |
| 80846986 | Address change after shipping | Solved | High | Juvenal Ward | — |  Dr. Mandy McLaughlin | Chat | — | 9h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 02120439 | Return after 30-day window | Solved | High | Juvenal Ward | — |  Ignatius Cummerata | vip | 1d 19h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 24017670 | Missing items in shipment | Solved | High | Juvenal Ward | — |  Kaela Friesen | appbopis | 6d 17h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 87358653 | Pro discount enrollment | Solved | Normal | Juvenal Ward | — | Mr. Skyla Trantow | Phone | — | 5h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 82140245 | App crashes at checkout | Closed | High | Juvenal Ward | — | Chaz Renner | Chat | fragrancerefundapp | 20h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 11, 2025 |
| 09798911 | Store experience feedback | Closed | Low | Juvenal Ward | — | Dr. Mandy McLaughlin | returnsvip | 5h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 5, 2025 | |
| 17278323 | Where is my order? | Solved | Normal | Juvenal Ward | — | Steve O'Conner | — | 2h | ●Responded | 4/5 | — | — | Oct 29, 2025 | - | |
| 74692853 | Missing samples in order | Closed | Normal | Juvenal Ward | — | Dr. Mandy McLaughlin | wholesale | 17h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Nov 2, 2025 | |
| 08588224 | BOPIS order cancelled at store | Solved | Low | Juvenal Ward | — | Amely Pacocha | Chat | app | 1d | ●Responded | 1/5 | — | — | Oct 23, 2025 | - |
| 63179363 | Lost package follow-up | Solved | High | Juvenal Ward | — | Mr. Eliza Gerhold IV | app | 5h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - | |
| 82710523 | Price match request | Solved | High | Juvenal Ward | — |  Faith Hilll | Social | vip | 1h | ⊘Not fired | — | — | — | Oct 7, 2025 | - |
| 21097133 | Restock alert for backorder | Solved | Normal | Juvenal Ward | — |  Darryl Jacobi | Chat | samplesapp | 3h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - |
| 71173546 | Store experience feedback | Closed | Normal | Juvenal Ward | — | Amely Pacocha | — | 3h | ●Responded | 1/11 | — | — | Sep 20, 2025 | Sep 23, 2025 | |
| 51645969 | Store experience feedback | Solved | Normal | Juvenal Ward | — | Mr. Eliza Gerhold IV | Social | — | 6h | ⊘Not fired | — | — | — | Sep 12, 2025 | - |
| 54337561 | Restock alert for backorder | Solved | Low | Juvenal Ward | — | Mr. Skyla Trantow | wholesale | 12h | ●Responded | 5/5 | — | — | Aug 29, 2025 | - | |
| 36283625 | Order arrived damaged | Pending | Normal | Juvenal Ward | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 09937572 | Price match request | Closed | Normal | Juvenal Ward | — | Julie Hodkiewicz | Phone | — | 21h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Sep 3, 2025 |
| 06080225 | Birthday gift not received | Solved | High | Juvenal Ward | — | Chaz Renner | influencershippingshade-match | 10h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 43258876 | Wholesale order question | Solved | Normal | Juvenal Ward | — |  Vilma Gusikowski | shippingapp | 22h | ●Responded | 1/5 | — | — | Aug 9, 2025 | - | |
| 72962756 | Wrong shade sent | Closed | Normal | Juvenal Ward | — | Lily Raynor | Chat | samplesdamagedapp | 1h | ●Responded | 10/11 | — | — | Aug 2, 2025 | Aug 5, 2025 |
| 40948039 | Wrong shade sent | Pending | Normal | Juvenal Ward | — | Mr. Skyla Trantow | Chat | app | - | —Skipped | — | — | — | Jun 23, 2025 | - |
| 05307060 | Missing samples in order | Solved | Low | Juvenal Ward | — | Steve O'Conner | wholesale | 6h | ●Responded | 5/5 | — | — | Jun 21, 2025 | - | |
| 19880489 | Restock alert for backorder | Closed | Normal | Juvenal Ward | — | Chaz Renner | shippingbopisdamaged | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 22, 2025 | |
| 10986715 | Gift card balance question | Solved | Low | Juvenal Ward | — | Jacklyn Dare | returnsvipdamaged | 1d 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 76727693 | Klarna / Afterpay split issue | Solved | Normal | Juvenal Ward | — | Julie Hodkiewicz | Social | bopis | 3h | ⊘Not fired | — | — | — | Jun 14, 2025 | - |
| 92050239 | Missing samples in order | Solved | High | Juvenal Ward | — | Tommy Kuvalis | Chat | samples | 1d | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 01286327 | BOPIS order cancelled at store | Solved | Normal | Juvenal Ward | — | Amely Pacocha | Chat | bopisrefund | 4d 10h | ●Responded | 3/5 | — | — | Jun 3, 2025 | - |
| 89952444 | Wrong shade sent | Solved | Normal | Juvenal Ward | — | Kaela Friesen | Phone | bopis | 1h | ○Sent, no reply | — | — | — | Jun 1, 2025 | - |
| 00824337 | Insider tier issue | Solved | Low | Juvenal Ward | — |  Leonard Waters-Howell | returnsgift-card | 13h | ●Responded | 4/5 | — | — | May 22, 2025 | - |