Jeanne Gleason
fatima.daugherty-gusikowski10@hotmail.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 91075470Where is my order? | Jeanne Gleason |  Mr. Eliza Gerhold IV | May 8, 2026, 1:22 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 99979482Foundation match help | Jeanne Gleason |  Vilma Gusikowski | May 7, 2026, 1:01 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 41536939Influencer code not working | Jeanne Gleason |  Amely Pacocha | Mar 22, 2026, 6:04 AM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 04337704Item authenticity concern | Jeanne Gleason |  Dr. Mandy McLaughlin | Mar 18, 2026, 9:34 PM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 15828349Pro discount enrollment | Jeanne Gleason | Vilma Gusikowski | Mar 8, 2026, 3:02 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 96701917Influencer code not working | Jeanne Gleason |  Garth Dooley | Feb 24, 2026, 7:27 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 48123702Shipping cost question | Jeanne Gleason |  Darryl Jacobi | Jan 31, 2026, 1:32 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 72917848Shipping cost question | Jeanne Gleason |  Ignatius Cummerata | Jan 12, 2026, 5:47 PM |
| 1/5 | More transparent product authenticity guarantees. | 87706120Lost package follow-up | Jeanne Gleason |  Oscar O'Hara | Jan 11, 2026, 10:06 AM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 85014458Where is my order? | Jeanne Gleason |  Mr. Lonie Hudson | Jan 9, 2026, 4:31 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 98065531Refund not received | Jeanne Gleason |  Kip Schroeder IV | Jan 3, 2026, 1:07 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 27470808Insider tier issue | Jeanne Gleason |  Julie Hodkiewicz | Dec 25, 2025, 5:27 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 54535303Missing items in shipment | Jeanne Gleason |  Mr. Skyla Trantow | Dec 19, 2025, 1:24 PM |
| 4/5 | More fragrance education in the app. | 19560073Missing items in shipment | Jeanne Gleason | Kip Schroeder IV | Dec 19, 2025, 5:27 AM |
| 4/11 | Service has gotten noticeably worse over the last year. | 78241260Where is my order? | Jeanne Gleason | Mr. Skyla Trantow | Dec 13, 2025, 5:33 AM |
| 1/5 | Agents kept transferring me, no one took ownership. | 99670237Cancel order request | Jeanne Gleason | Amely Pacocha | Sep 24, 2025, 9:13 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 28530944Missing items in shipment | Jeanne Gleason |  Miss Amber Hintz Sr. | Jul 6, 2025, 2:08 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 11812605Klarna / Afterpay split issue | Jeanne Gleason | Kip Schroeder IV | Jul 4, 2025, 5:09 PM |
| 4/5 | Add more clean / fragrance-free filters. | 64942521Refund not received | Jeanne Gleason | Dr. Mandy McLaughlin | May 29, 2025, 4:05 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 51492159Insider tier issue | Jeanne Gleason | Darryl Jacobi | May 24, 2025, 11:59 AM |