Ron Jakubowski DVM
elena51@hotmail.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 73803038App login problem | Ron Jakubowski DVM |  Dr. Mandy McLaughlin | May 16, 2026, 2:28 PM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 33590316Lost package follow-up | Ron Jakubowski DVM | Dr. Mandy McLaughlin | Apr 29, 2026, 9:32 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 18717407Cancel subscription / Auto-replenish | Ron Jakubowski DVM |  Jacklyn Dare | Apr 23, 2026, 3:41 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 67380177Address change after shipping | Ron Jakubowski DVM |  Miss Amber Hintz Sr. | Feb 24, 2026, 7:26 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 22528594Restock alert for backorder | Ron Jakubowski DVM |  Garth Dooley | Jan 21, 2026, 3:52 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 02527239Gift card balance question | Ron Jakubowski DVM |  Amely Pacocha | Jan 7, 2026, 10:16 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 91728083Cancel subscription / Auto-replenish | Ron Jakubowski DVM |  Lily Raynor | Dec 29, 2025, 9:43 AM |
| 1/5 | Agents kept transferring me, no one took ownership. | 77905132Loyalty points not posting | Ron Jakubowski DVM |  Julie Hodkiewicz | Dec 13, 2025, 1:32 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 40240170BOPIS order cancelled at store | Ron Jakubowski DVM |  Vilma Gusikowski | Nov 11, 2025, 6:58 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 26258649Price match request | Ron Jakubowski DVM |  Eula McKenzie | Nov 8, 2025, 4:27 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 06920431Allergic reaction concern | Ron Jakubowski DVM |  Mr. Skyla Trantow | Oct 17, 2025, 9:56 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 28226007Influencer code not working | Ron Jakubowski DVM | Eula McKenzie | Oct 12, 2025, 2:38 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 31349382Missing items in shipment | Ron Jakubowski DVM | Lily Raynor | Oct 5, 2025, 3:00 PM |
| 7/11 | I shop here for some categories, not others. | 91741070Return after 30-day window | Ron Jakubowski DVM |  Katrina Johns | Sep 13, 2025, 1:08 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 93937341Insider tier issue | Ron Jakubowski DVM | Vilma Gusikowski | Aug 28, 2025, 5:32 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 89764531Allergic reaction concern | Ron Jakubowski DVM |  Oscar O'Hara | Aug 21, 2025, 11:20 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 15196045Pro discount enrollment | Ron Jakubowski DVM | Vilma Gusikowski | Jul 23, 2025, 11:04 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 51285360BOPIS pickup not ready | Ron Jakubowski DVM |  Faith Hilll | Jul 19, 2025, 9:40 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 79993349Allergic reaction concern | Ron Jakubowski DVM |  Steve O'Conner | Jul 17, 2025, 10:56 PM |