Ron Jakubowski DVM
elena51@hotmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 39126090 | Restock alert for backorder | Closed | Normal | — | influencer | 1d 18h | ○Sent, no reply | — | — | — | May 17, 2026 | May 20, 2026 | |||
| 73803038 | App login problem | Solved | Normal | — | gift-card | 1h | ●Responded | 4/5 | — | — | May 14, 2026 | - | |||
| 29008270 | Price match request | Solved | Normal | — | returnssamples | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |||
| 33590316 | Lost package follow-up | Solved | Normal | — | shippingrefunddamaged | 14h | ●Responded | 4/5 | — | — | Apr 28, 2026 | - | |||
| 18717407 | Cancel subscription / Auto-replenish | Solved | Normal | — | samplesfragrancewholesale | 11h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | |||
| 71731620 | Gift card balance question | Solved | High | — | Chat | bopis | 1h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | ||
| 03277792 | Missing samples in order | Pending | Low | — | Chat | vip | - | —Skipped | — | — | — | Apr 16, 2026 | - | ||
| 72191790 | Cancel order request | Solved | Low | — | Chat | wholesale | 1d 2h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | ||
| 91532895 | Insider tier issue | Pending | Normal | — | Phone | — | - | —Skipped | — | — | — | Mar 6, 2026 | - | ||
| 45693252 | Cancel order request | Solved | Normal | — | Chat | refund | 11h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | ||
| 67380177 | Address change after shipping | Solved | Normal | — | damagedshippingapp | 6h | ●Responded | 4/5 | — | — | Feb 22, 2026 | - | |||
| 80178831 | Influencer code not working | Open | Normal | — | Chat | wholesaleshipping | - | —Skipped | — | — | — | Feb 17, 2026 | - | ||
| 46885345 | Missing samples in order | Solved | Urgent | — | — | 6h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |||
| 75378764 | Wrong shade sent | Solved | High | — | Chat | returns | 1h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - | ||
| 53192841 | Wholesale order question | Closed | Normal | — | Chat | — | 9d 5h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Feb 2, 2026 | ||
| 22528594 | Restock alert for backorder | Closed | Normal | — | Chat | app | 20h | ●Responded | 4/5 | — | — | Jan 19, 2026 | Jan 25, 2026 | ||
| 75175309 | App login problem | Closed | Normal | — | Phone | appdamagedsamples | 2d 22h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 25, 2026 | ||
| 67905073 | Foundation match help | Solved | Normal | — | Phone | vipbopisreturns | 1d 5h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | ||
| 02527239 | Gift card balance question | Solved | Normal | — | — | 3h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - | |||
| 47325048 | Where is my order? | Closed | Normal | — | Social | — | 10h | ⊘Not fired | — | — | — | Dec 31, 2025 | Jan 3, 2026 | ||
| 91728083 | Cancel subscription / Auto-replenish | Closed | High | — | Chat | appdamagedshade-match | 1d 16h | ●Responded | 4/5 | — | — | Dec 27, 2025 | Jan 2, 2026 | ||
| 77905132 | Loyalty points not posting | Closed | High | — | samplesinfluencer | 18h | ●Responded | 1/5 | — | — | Dec 12, 2025 | Dec 17, 2025 | |||
| 99821397 | App login problem | Closed | Normal | — | damagedgift-card | 6h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 55994583 | Refund not received | Closed | Low | — | — | 5h | ⊘Not fired | — | — | — | Nov 28, 2025 | Dec 1, 2025 | |||
| 24952699 | Discount code not working | Closed | Normal | — | Chat | damagedinfluencerfragrance | 6h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 75414005 | Gift card balance question | Closed | Low | — | refundvipreturns | 23h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 20, 2025 | |||
| 40240170 | BOPIS order cancelled at store | Solved | High | — | bopis | 18h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - | |||
| 84591030 | Discount code not working | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Nov 7, 2025 | - | ||
| 26258649 | Price match request | Closed | Normal | — | Chat | — | 6h | ●Responded | 4/5 | — | — | Nov 7, 2025 | Nov 10, 2025 | ||
| 06778063 | App login problem | Solved | Normal | — | shade-matchdamagedreturns | 1h | ⊘Not fired | — | — | — | Oct 30, 2025 | - | |||
| 06920431 | Allergic reaction concern | Solved | Normal | — | damaged | 14h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - | |||
| 28226007 | Influencer code not working | Solved | Normal | — | shade-matchdamagedshipping | 6h | ●Responded | 3/5 | — | — | Oct 10, 2025 | - | |||
| 70599298 | Missing samples in order | Solved | Low | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | ||
| 11332267 | Where is my order? | Open | Low | — | wholesale | - | —Skipped | — | — | — | Oct 4, 2025 | - | |||
| 31349382 | Missing items in shipment | Solved | Normal | — | sampleswholesale | 2d 16h | ●Responded | 1/5 | — | — | Oct 1, 2025 | - | |||
| 91741070 | Return after 30-day window | Closed | Normal | — | gift-cardsamples | 1d 7h | ●Responded | 7/11 | — | — | Sep 11, 2025 | Sep 14, 2025 | |||
| 16327072 | Missing samples in order | Solved | Normal | — | — | 1d | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |||
| 31404808 | Refund not received | Solved | Normal | — | Phone | — | 1h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | ||
| 93937341 | Insider tier issue | Solved | Normal | — | — | 2h | ●Responded | 5/5 | — | — | Aug 28, 2025 | - | |||
| 93348884 | Cancel subscription / Auto-replenish | Open | Normal | — | Phone | — | - | —Skipped | — | — | — | Aug 25, 2025 | - | ||
| 89764531 | Allergic reaction concern | Solved | Normal | — | app | 1d 20h | ●Responded | 2/5 | — | — | Aug 19, 2025 | - | |||
| 15196045 | Pro discount enrollment | Closed | Normal | — | Chat | vipfragrance | 6h | ●Responded | 4/5 | — | — | Jul 23, 2025 | Jul 25, 2025 | ||
| 51285360 | BOPIS pickup not ready | Solved | Normal | — | Chat | — | 5h | ●Responded | 2/5 | — | — | Jul 19, 2025 | - | ||
| 79993349 | Allergic reaction concern | Closed | Normal | — | bopis | 3h | ●Responded | 5/5 | — | — | Jul 16, 2025 | Jul 23, 2025 | |||
| 33825430 | Gift card balance question | Solved | Low | — | Phone | wholesale | 15h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | ||
| 36129346 | Address change after shipping | Solved | Normal | — | Phone | — | 17h | ⊘Not fired | — | — | — | Jun 13, 2025 | - | ||
| 36661425 | Missing samples in order | Solved | Normal | — | shippinggift-card | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |||
| 44707821 | Loyalty points not posting | Solved | Normal | — | Chat | bopis | 2d | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | ||
| 32784463 | Restock alert for backorder | Solved | Normal | — | Chat | — | 14h | ⊘Not fired | — | — | — | May 28, 2025 | - |