Shanna Homenick
gavin38@yahoo.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 61504808Klarna / Afterpay split issue | Shanna Homenick |  Leonard Waters-Howell | May 4, 2026, 9:09 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 72934011Gift card balance question | Shanna Homenick |  Jacklyn Dare | Apr 13, 2026, 5:29 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 57517117Wrong shade sent | Shanna Homenick |  Tommy Kuvalis | Mar 21, 2026, 1:08 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 80933346Discount code not working | Shanna Homenick |  Mr. Skyla Trantow | Mar 5, 2026, 12:39 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 43572112Item authenticity concern | Shanna Homenick |  Katrina Johns | Feb 16, 2026, 1:15 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 14750187Wrong shade sent | Shanna Homenick |  Steve O'Conner | Dec 18, 2025, 7:33 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 12613448Missing items in shipment | Shanna Homenick | Mr. Skyla Trantow | Dec 18, 2025, 1:34 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 11133794Restock alert for backorder | Shanna Homenick |  Kip Schroeder IV | Dec 1, 2025, 10:31 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 01482740Restock alert for backorder | Shanna Homenick |  Chaz Renner | Nov 27, 2025, 2:22 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 31573265Cancel order request | Shanna Homenick |  Amely Pacocha | Nov 15, 2025, 4:53 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 24619951Influencer code not working | Shanna Homenick |  Faith Hilll | Oct 31, 2025, 5:04 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 56895477Store experience feedback | Shanna Homenick |  Eula McKenzie | Oct 13, 2025, 9:10 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 32158965Birthday gift not received | Shanna Homenick |  Darryl Jacobi | Oct 8, 2025, 2:12 AM |
| 3/5 | Faster customer service response times. | 14271796Gift card balance question | Shanna Homenick |  Vilma Gusikowski | Sep 24, 2025, 7:32 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 21837567Allergic reaction concern | Shanna Homenick |  Yazmin Jast | Sep 21, 2025, 9:45 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 09330504Wholesale order question | Shanna Homenick |  Dr. Mandy McLaughlin | Sep 6, 2025, 7:37 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 63074018App login problem | Shanna Homenick |  Miss Amber Hintz Sr. | Sep 4, 2025, 10:34 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 84573411BOPIS order cancelled at store | Shanna Homenick | Kip Schroeder IV | Aug 17, 2025, 6:07 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 03518798Where is my order? | Shanna Homenick | Yazmin Jast | Jun 4, 2025, 7:40 PM |