Joan Nolan
jennie.altenwerth@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 69994566Store experience feedback | Joan Nolan |  Jacklyn Dare | Apr 17, 2026, 1:13 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 28857334Cancel subscription / Auto-replenish | Joan Nolan |  Lily Raynor | Apr 5, 2026, 10:09 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 24112954Lost package follow-up | Joan Nolan |  Dr. Mandy McLaughlin | Feb 20, 2026, 7:02 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 85817513Order arrived damaged | Joan Nolan |  Miss Amber Hintz Sr. | Jan 18, 2026, 7:43 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 59031704App crashes at checkout | Joan Nolan |  Darryl Jacobi | Jan 15, 2026, 6:35 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 24581365App login problem | Joan Nolan |  Eula McKenzie | Nov 30, 2025, 6:42 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 47595831Refund not received | Joan Nolan | Eula McKenzie | Nov 24, 2025, 10:28 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 17646380Store experience feedback | Joan Nolan |  Tommy Kuvalis | Sep 15, 2025, 4:38 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 76957633Missing samples in order | Joan Nolan |  Chaz Renner | Sep 13, 2025, 9:28 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 75490522Restock alert for backorder | Joan Nolan | Darryl Jacobi | Sep 1, 2025, 12:14 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 71034721Price match request | Joan Nolan |  Faith Hilll | Jul 27, 2025, 10:54 AM |
| 3/5 | Three chats, two different answers, finally got resolved. | 95754826Shipping cost question | Joan Nolan |  Mr. Eliza Gerhold IV | Jun 30, 2025, 3:27 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 81673067Influencer code not working | Joan Nolan | Mr. Eliza Gerhold IV | Jun 18, 2025, 5:16 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 85965208Order arrived damaged | Joan Nolan |  Kip Schroeder IV | May 24, 2025, 10:16 PM |