Alexie Hansen
dina.kemmer73@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 03628630BOPIS order cancelled at store | Alexie Hansen |  Ignatius Cummerata | Apr 30, 2026, 4:08 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 09578605Missing items in shipment | Alexie Hansen |  Dr. Mandy McLaughlin | Dec 13, 2025, 7:35 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 17948355Wholesale order question | Alexie Hansen |  Leonard Waters-Howell | Dec 5, 2025, 5:01 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 89383453Cancel order request | Alexie Hansen |  Jacklyn Dare | Dec 5, 2025, 6:01 AM |
| 4/5 | Honestly love the brand but the app needs a real overhaul. | 91887085Influencer code not working | Alexie Hansen |  Garth Dooley | Nov 28, 2025, 3:44 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 10326606Item authenticity concern | Alexie Hansen |  Mr. Eliza Gerhold IV | Nov 24, 2025, 11:26 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 90302139Discount code not working | Alexie Hansen |  Tommy Kuvalis | Sep 10, 2025, 10:12 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 21235984Address change after shipping | Alexie Hansen | Leonard Waters-Howell | Aug 27, 2025, 11:51 PM |
| 1/5 | Three weeks, four agents, still no refund. | 09612920Store experience feedback | Alexie Hansen | Dr. Mandy McLaughlin | Jul 1, 2025, 1:24 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 56912434Birthday gift not received | Alexie Hansen |  Darryl Jacobi | Jun 13, 2025, 7:29 AM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 67789755Order arrived damaged | Alexie Hansen | Tommy Kuvalis | Jun 7, 2025, 8:02 AM |