Shelley Carroll
benjamin88@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Spent over an hour on chat and got nowhere. | 58991427BOPIS order cancelled at store | Shelley Carroll |  Mr. Eliza Gerhold IV | May 4, 2026, 4:34 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 23115089App login problem | Shelley Carroll |  Amely Pacocha | Jan 31, 2026, 3:47 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 28734228Missing items in shipment | Shelley Carroll |  Lily Raynor | Jan 21, 2026, 3:10 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 26413817Where is my order? | Shelley Carroll | Lily Raynor | Nov 28, 2025, 10:30 AM |
| 5/5 | Let me filter by skin type more aggressively. | 41640657BOPIS pickup not ready | Shelley Carroll |  Oscar O'Hara | Nov 26, 2025, 2:30 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 33688939Insider tier issue | Shelley Carroll |  Darryl Jacobi | Nov 10, 2025, 5:31 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 51967407Cancel subscription / Auto-replenish | Shelley Carroll |  Ignatius Cummerata | Sep 13, 2025, 6:08 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 59528635Refund not received | Shelley Carroll | Amely Pacocha | Sep 1, 2025, 1:05 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 51618652Shipping cost question | Shelley Carroll |  Miss Amber Hintz Sr. | Aug 29, 2025, 11:38 PM |
| 2/5 | Loyalty program for non-Insiders too. | 09364909Cancel subscription / Auto-replenish | Shelley Carroll |  Julie Hodkiewicz | Aug 29, 2025, 4:58 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 00897682Cancel subscription / Auto-replenish | Shelley Carroll | Miss Amber Hintz Sr. | Aug 21, 2025, 11:21 PM |
| 3/5 | Three chats, two different answers, finally got resolved. | 70731540App crashes at checkout | Shelley Carroll |  Kaela Friesen | Aug 6, 2025, 12:02 PM |