Winifred Hirthe
felicia13@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 20415111Store experience feedback | Winifred Hirthe |  Dr. Mandy McLaughlin | May 16, 2026, 10:17 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 92793524BOPIS pickup not ready | Winifred Hirthe |  Lily Raynor | May 7, 2026, 1:22 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 67076073Address change after shipping | Winifred Hirthe |  Oscar O'Hara | Apr 18, 2026, 12:40 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 47289785Influencer code not working | Winifred Hirthe |  Tommy Kuvalis | Apr 17, 2026, 3:16 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 31899302Address change after shipping | Winifred Hirthe |  Kip Schroeder IV | Jan 24, 2026, 2:37 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 16709356Loyalty points not posting | Winifred Hirthe |  Eula McKenzie | Jan 17, 2026, 12:28 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 11404705Address change after shipping | Winifred Hirthe |  Yazmin Jast | Jan 1, 2026, 6:30 PM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 23315826Wholesale order question | Winifred Hirthe | Lily Raynor | Sep 5, 2025, 4:14 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 62484347Klarna / Afterpay split issue | Winifred Hirthe | Eula McKenzie | Aug 7, 2025, 6:44 PM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 65783520BOPIS order cancelled at store | Winifred Hirthe |  Katrina Johns | May 24, 2025, 8:41 AM |