Marilou Larson
brad_zieme@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 36557407Wrong shade sent | Marilou Larson |  Jacklyn Dare | Apr 26, 2026, 10:27 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 80095078App crashes at checkout | Marilou Larson |  Mr. Eliza Gerhold IV | Apr 25, 2026, 10:50 AM |
| 2/5 | Had to explain the same problem to four agents over two weeks. | 79725366Wholesale order question | Marilou Larson |  Lily Raynor | Mar 5, 2026, 10:49 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 03347458Influencer code not working | Marilou Larson |  Leonard Waters-Howell | Jan 22, 2026, 8:28 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 15981504Store experience feedback | Marilou Larson | Lily Raynor | Nov 15, 2025, 10:10 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 54637459Question about product ingredients | Marilou Larson |  Darryl Jacobi | Oct 29, 2025, 4:22 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 78922558Allergic reaction concern | Marilou Larson |  Vilma Gusikowski | Oct 19, 2025, 9:45 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 69953945Price match request | Marilou Larson |  Miss Amber Hintz Sr. | Sep 9, 2025, 12:25 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 35471172Where is my order? | Marilou Larson |  Steve O'Conner | Sep 5, 2025, 5:18 PM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 39561421Restock alert for backorder | Marilou Larson | Steve O'Conner | Jul 24, 2025, 10:56 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 80623764Where is my order? | Marilou Larson |  Kip Schroeder IV | Jun 13, 2025, 5:36 AM |