Rafael Hamill-Dach
jenna_rau@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Solved the problem after I had to repeat my issue twice. | 48912982Allergic reaction concern | Rafael Hamill-Dach |  Julie Hodkiewicz | Apr 30, 2026, 5:51 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 00461727Klarna / Afterpay split issue | Rafael Hamill-Dach |  Mr. Skyla Trantow | Apr 29, 2026, 12:01 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 81310992Address change after shipping | Rafael Hamill-Dach |  Oscar O'Hara | Apr 11, 2026, 1:07 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 15533823Return after 30-day window | Rafael Hamill-Dach |  Ignatius Cummerata | Mar 20, 2026, 6:16 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 52466842BOPIS pickup not ready | Rafael Hamill-Dach |  Yazmin Jast | Feb 21, 2026, 2:55 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 56416762Klarna / Afterpay split issue | Rafael Hamill-Dach |  Miss Amber Hintz Sr. | Feb 20, 2026, 12:07 PM |
| 1/5 | Three weeks, four agents, still no refund. | 09453350Foundation match help | Rafael Hamill-Dach | Ignatius Cummerata | Jan 8, 2026, 10:12 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 03419880Klarna / Afterpay split issue | Rafael Hamill-Dach |  Katrina Johns | Dec 29, 2025, 5:01 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 16084277Missing samples in order | Rafael Hamill-Dach |  Kip Schroeder IV | Dec 18, 2025, 6:38 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 89519836Item authenticity concern | Rafael Hamill-Dach | Kip Schroeder IV | Nov 19, 2025, 5:27 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 33021632Discount code not working | Rafael Hamill-Dach |  Tommy Kuvalis | Nov 1, 2025, 3:00 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 45832386App login problem | Rafael Hamill-Dach |  Steve O'Conner | Aug 3, 2025, 10:31 AM |