Jack Purdy
vito.cartwright-kohler66@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 08004425Foundation match help | Jack Purdy |  Mr. Eliza Gerhold IV | May 15, 2026, 11:15 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 72195404Cancel subscription / Auto-replenish | Jack Purdy |  Julie Hodkiewicz | Mar 26, 2026, 10:35 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 10977358BOPIS pickup not ready | Jack Purdy |  Mr. Lonie Hudson | Feb 17, 2026, 12:54 AM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 27116372Wholesale order question | Jack Purdy |  Garth Dooley | Jan 24, 2026, 1:10 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 39257480Influencer code not working | Jack Purdy |  Yazmin Jast | Jan 22, 2026, 3:45 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 46746945Return after 30-day window | Jack Purdy |  Jacklyn Dare | Jan 6, 2026, 8:41 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 19539405Restock alert for backorder | Jack Purdy | Julie Hodkiewicz | Oct 12, 2025, 2:30 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 21627327Gift card balance question | Jack Purdy | Mr. Eliza Gerhold IV | Oct 6, 2025, 2:36 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 15206496Refund not received | Jack Purdy |  Kip Schroeder IV | Oct 5, 2025, 2:34 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 65856130Address change after shipping | Jack Purdy |  Mr. Skyla Trantow | Aug 14, 2025, 1:25 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 87500006BOPIS pickup not ready | Jack Purdy |  Katrina Johns | Jul 21, 2025, 11:55 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 29084854Cancel order request | Jack Purdy | Mr. Lonie Hudson | Jun 19, 2025, 2:11 AM |