Jack Purdy
vito.cartwright-kohler66@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 08004425 | Foundation match help | Closed | Normal | Jack Purdy | — |  Mr. Eliza Gerhold IV | loyaltyrefundshipping | 3h | ●Responded | 5/5 | — | — | May 13, 2026 | May 20, 2026 | |
| 89526405 | Birthday gift not received | Open | Normal | Jack Purdy | — |  Tommy Kuvalis | Phone | loyaltyfragrance | - | —Skipped | — | — | — | May 1, 2026 | - |
| 45565751 | Where is my order? | Closed | Normal | Jack Purdy | — |  Mr. Skyla Trantow | Chat | appvip | 5h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 22, 2026 |
| 04515365 | Gift card balance question | Solved | Normal | Jack Purdy | — |  Faith Hilll | shade-match | 12h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 61660602 | Address change after shipping | Solved | Low | Jack Purdy | — |  Steve O'Conner | Chat | returns | 4h | ⊘Not fired | — | — | — | Mar 28, 2026 | - |
| 72195404 | Cancel subscription / Auto-replenish | Solved | Normal | Jack Purdy | — |  Julie Hodkiewicz | Chat | wholesaleshipping | 5h | ●Responded | 5/5 | — | — | Mar 26, 2026 | - |
| 61913357 | Order arrived damaged | Pending | Low | Jack Purdy | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Feb 18, 2026 | - |
| 10977358 | BOPIS pickup not ready | Closed | Normal | Jack Purdy | — |  Mr. Lonie Hudson | Chat | influencervipshade-match | 5h | ●Responded | 4/5 | — | — | Feb 16, 2026 | Feb 19, 2026 |
| 09984856 | Wrong shade sent | Solved | Normal | Jack Purdy | — | Mr. Eliza Gerhold IV | wholesalegift-cardfragrance | 13h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 11901486 | Loyalty points not posting | Solved | Normal | Jack Purdy | — |  Amely Pacocha | — | 6h | ⊘Not fired | — | — | — | Feb 3, 2026 | - | |
| 27116372 | Wholesale order question | Closed | Normal | Jack Purdy | — |  Garth Dooley | — | 5h | ●Responded | 4/5 | — | — | Jan 23, 2026 | Jan 28, 2026 | |
| 39257480 | Influencer code not working | Solved | High | Jack Purdy | — |  Yazmin Jast | Phone | loyaltyinfluencerfragrance | 1h | ●Responded | 5/5 | — | — | Jan 21, 2026 | - |
| 80913895 | Question about product ingredients | Solved | Normal | Jack Purdy | — |  Miss Amber Hintz Sr. | shade-match | 1h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 45028185 | Birthday gift not received | Closed | Normal | Jack Purdy | — | Eula McKenzie | appreturns | 4h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 11, 2026 | |
| 46746945 | Return after 30-day window | Solved | Normal | Jack Purdy | — |  Jacklyn Dare | Chat | returnsbopisfragrance | 1h | ●Responded | 5/5 | — | — | Jan 4, 2026 | - |
| 46507035 | Refund not received | Solved | Normal | Jack Purdy | — |  Ignatius Cummerata | Chat | damagedgift-cardwholesale | 5h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 33486360 | Klarna / Afterpay split issue | Solved | Normal | Jack Purdy | — | Eula McKenzie | damaged | 2d 20h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 26826001 | Order arrived damaged | Solved | Normal | Jack Purdy | — |  Mr. Cade Senger | — | 2d 19h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 65410570 | Klarna / Afterpay split issue | Solved | Normal | Jack Purdy | — |  Dr. Mandy McLaughlin | — | 2h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 51940255 | Insider tier issue | Solved | Normal | Jack Purdy | — |  Kaela Friesen | samplesshipping | 1d 11h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 33375318 | BOPIS pickup not ready | Pending | High | Jack Purdy | — | Dr. Mandy McLaughlin | Chat | gift-cardloyaltyvip | - | —Skipped | — | — | — | Nov 17, 2025 | - |
| 21843496 | Lost package follow-up | Closed | Normal | Jack Purdy | — |  Chaz Renner | Chat | shipping | 4h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 10, 2025 |
| 29960273 | BOPIS order cancelled at store | Solved | Normal | Jack Purdy | — | Mr. Skyla Trantow | vipreturns | 21h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 65108632 | Restock alert for backorder | Solved | Normal | Jack Purdy | — | Chaz Renner | Chat | refund | 20h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 34269983 | Foundation match help | Solved | Normal | Jack Purdy | — |  Katrina Johns | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 84806575 | Influencer code not working | Solved | Normal | Jack Purdy | — | Garth Dooley | wholesaleshipping | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 19539405 | Restock alert for backorder | Solved | High | Jack Purdy | — | Julie Hodkiewicz | Chat | — | 18h | ●Responded | 3/5 | — | — | Oct 10, 2025 | - |
| 21627327 | Gift card balance question | Closed | Normal | Jack Purdy | — | Mr. Eliza Gerhold IV | Chat | shipping | 6h | ●Responded | 5/5 | — | — | Oct 4, 2025 | Oct 9, 2025 |
| 15206496 | Refund not received | Closed | Normal | Jack Purdy | — |  Kip Schroeder IV | Chat | — | 5h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 9, 2025 |
| 31948972 | Loyalty points not posting | Pending | Normal | Jack Purdy | — |  Darryl Jacobi | Social | appdamagedloyalty | - | —Skipped | — | — | — | Oct 2, 2025 | - |
| 44085188 | Pro discount enrollment | Solved | High | Jack Purdy | — |  Oscar O'Hara | Phone | gift-carddamaged | 5h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 87350312 | BOPIS order cancelled at store | Solved | Normal | Jack Purdy | — | Kaela Friesen | vipreturnsdamaged | 8h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 86535698 | Klarna / Afterpay split issue | Pending | Low | Jack Purdy | — | Chaz Renner | Chat | damagedshipping | - | —Skipped | — | — | — | Sep 12, 2025 | - |
| 62446775 | Lost package follow-up | Solved | High | Jack Purdy | — | Mr. Cade Senger | — | 13h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 11960050 | Missing samples in order | Solved | High | Jack Purdy | — | Kaela Friesen | gift-card | 1d 12h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 13241291 | Missing samples in order | Closed | Normal | Jack Purdy | — | Mr. Cade Senger | appshippingvip | 1h | ⊘Not fired | — | — | — | Sep 4, 2025 | Sep 10, 2025 | |
| 34425468 | Missing items in shipment | Solved | High | Jack Purdy | — | Mr. Lonie Hudson | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 65856130 | Address change after shipping | Solved | Normal | Jack Purdy | — | Mr. Skyla Trantow | Chat | — | 5d 5h | ●Responded | 2/5 | — | — | Aug 8, 2025 | - |
| 96607511 | Pro discount enrollment | Closed | Low | Jack Purdy | — | Mr. Eliza Gerhold IV | samplesinfluencer | 4h | ⊘Not fired | — | — | — | Jul 28, 2025 | Jul 31, 2025 | |
| 35110792 | Cancel subscription / Auto-replenish | Solved | Normal | Jack Purdy | — | Tommy Kuvalis | fragrance | 13h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 35186198 | Return after 30-day window | Solved | Normal | Jack Purdy | — |  Lily Raynor | fragrancewholesalebopis | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 89932028 | App login problem | Closed | Normal | Jack Purdy | — | Darryl Jacobi | Social | samplesshade-match | 3h | ⊘Not fired | — | — | — | Jul 21, 2025 | Jul 24, 2025 |
| 87500006 | BOPIS pickup not ready | Solved | Normal | Jack Purdy | — | Katrina Johns | loyalty | 3h | ●Responded | 5/5 | — | — | Jul 21, 2025 | - | |
| 04911533 | Question about product ingredients | Solved | Normal | Jack Purdy | — | Ignatius Cummerata | — | 4d 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 71837330 | Where is my order? | Solved | Normal | Jack Purdy | — | Kaela Friesen | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 31705591 | Insider tier issue | Closed | High | Jack Purdy | — | Mr. Skyla Trantow | app | 8h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 13, 2025 | |
| 51764188 | Cancel subscription / Auto-replenish | Closed | Normal | Jack Purdy | — | Julie Hodkiewicz | Chat | returnsfragrance | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 30, 2025 |
| 44806228 | Klarna / Afterpay split issue | Pending | Normal | Jack Purdy | — | Kip Schroeder IV | Phone | — | - | —Skipped | — | — | — | Jun 24, 2025 | - |
| 97145962 | Pro discount enrollment | Closed | Low | Jack Purdy | — | Katrina Johns | Chat | bopis | 6h | ⊘Not fired | — | — | — | Jun 21, 2025 | Jun 23, 2025 |
| 00015929 | Gift card balance question | Solved | Normal | Jack Purdy | — | Steve O'Conner | Chat | influencer | 1h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - |