Pam Rau
katlyn_littel@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 65303794Missing samples in order | Pam Rau |  Amely Pacocha | May 1, 2026, 1:12 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 73007078Item authenticity concern | Pam Rau |  Oscar O'Hara | Mar 5, 2026, 9:16 AM |
| 5/5 | Better in-store / online inventory sync. | 25111994Price match request | Pam Rau |  Dr. Mandy McLaughlin | Feb 18, 2026, 12:34 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 68984688Discount code not working | Pam Rau |  Faith Hilll | Feb 1, 2026, 5:35 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 75441253Return after 30-day window | Pam Rau |  Jacklyn Dare | Jan 16, 2026, 2:39 PM |
| 1/5 | Bring back the old loyalty point structure. | 08769991Wholesale order question | Pam Rau |  Eula McKenzie | Dec 21, 2025, 6:17 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 68519393Return after 30-day window | Pam Rau |  Vilma Gusikowski | Oct 26, 2025, 4:30 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 96161059Foundation match help | Pam Rau |  Mr. Skyla Trantow | Oct 23, 2025, 8:36 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 87245485Cancel order request | Pam Rau |  Katrina Johns | Oct 15, 2025, 9:14 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 36320258Price match request | Pam Rau | Katrina Johns | Sep 14, 2025, 4:10 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 74709480Question about product ingredients | Pam Rau | Eula McKenzie | Jul 31, 2025, 6:06 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 67805852Gift card balance question | Pam Rau |  Mr. Cade Senger | Jul 9, 2025, 3:09 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 33178524Wholesale order question | Pam Rau |  Mr. Lonie Hudson | Jun 7, 2025, 8:27 AM |