Pam Rau
katlyn_littel@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44620400 | Order arrived damaged | Solved | Normal | Pam Rau | — |  Kip Schroeder IV | Chat | samplesrefundinfluencer | 2h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 86225075 | Item authenticity concern | Closed | Urgent | Pam Rau | — |  Mr. Lonie Hudson | influencerrefund | 3h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 75418648 | Lost package follow-up | Solved | Normal | Pam Rau | — |  Jacklyn Dare | samplesshade-matchloyalty | 2d 20h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 65303794 | Missing samples in order | Solved | Urgent | Pam Rau | — |  Amely Pacocha | — | 6h | ●Responded | 10/11 | — | — | Apr 29, 2026 | - | |
| 69002202 | BOPIS order cancelled at store | Closed | Low | Pam Rau | — |  Julie Hodkiewicz | — | 9h | ⊘Not fired | — | — | — | Apr 24, 2026 | Apr 28, 2026 | |
| 87823623 | Shipping cost question | Solved | Normal | Pam Rau | — |  Kaela Friesen | shade-match | 4h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 01230295 | Missing items in shipment | Solved | Normal | Pam Rau | — |  Mr. Eliza Gerhold IV | Chat | — | 23h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 73007078 | Item authenticity concern | Solved | High | Pam Rau | — |  Oscar O'Hara | Chat | shade-match | 3h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - |
| 25111994 | Price match request | Solved | Normal | Pam Rau | — |  Dr. Mandy McLaughlin | — | 17h | ●Responded | 5/5 | — | — | Feb 17, 2026 | - | |
| 72419090 | Influencer code not working | Pending | High | Pam Rau | — |  Lily Raynor | Social | vipbopis | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 54316577 | Influencer code not working | Solved | Low | Pam Rau | — |  Leonard Waters-Howell | Chat | — | 11h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 68984688 | Discount code not working | Closed | Normal | Pam Rau | — |  Faith Hilll | refunddamagedloyalty | 1h | ●Responded | 7/11 | — | — | Feb 1, 2026 | Feb 7, 2026 | |
| 75441253 | Return after 30-day window | Solved | High | Pam Rau | — | Jacklyn Dare | Chat | shippingapp | 14h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - |
| 99065731 | Gift card balance question | Pending | Normal | Pam Rau | — | Mr. Eliza Gerhold IV | shippingsamplesinfluencer | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 04298794 | Missing items in shipment | Solved | Normal | Pam Rau | — |  Yazmin Jast | gift-card | 17h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 08769991 | Wholesale order question | Solved | Normal | Pam Rau | — |  Eula McKenzie | Chat | refundshipping | 5h | ●Responded | 1/5 | — | — | Dec 19, 2025 | - |
| 05799000 | Discount code not working | Solved | Normal | Pam Rau | — | Mr. Eliza Gerhold IV | fragranceshipping | 11h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 52878748 | Price match request | Solved | Normal | Pam Rau | — | Eula McKenzie | Chat | app | 2d 19h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - |
| 31392878 | App login problem | Solved | Low | Pam Rau | — | Dr. Mandy McLaughlin | gift-cardwholesalevip | 19h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 00552459 | Missing items in shipment | Solved | Normal | Pam Rau | — | Jacklyn Dare | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - |
| 03758352 | Discount code not working | Pending | Normal | Pam Rau | — |  Darryl Jacobi | wholesalerefunddamaged | - | —Skipped | — | — | — | Oct 25, 2025 | - | |
| 68519393 | Return after 30-day window | Solved | Low | Pam Rau | — |  Vilma Gusikowski | Chat | apprefund | 3h | ●Responded | 4/5 | — | — | Oct 24, 2025 | - |
| 96161059 | Foundation match help | Solved | Urgent | Pam Rau | — |  Mr. Skyla Trantow | refundfragrancegift-card | 5h | ●Responded | 5/5 | — | — | Oct 22, 2025 | - | |
| 87245485 | Cancel order request | Closed | High | Pam Rau | — |  Katrina Johns | — | 15h | ●Responded | 5/5 | — | — | Oct 14, 2025 | Oct 19, 2025 | |
| 27700746 | Birthday gift not received | Closed | Normal | Pam Rau | — | Leonard Waters-Howell | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 4, 2025 |
| 16551053 | Discount code not working | Solved | Low | Pam Rau | — | Faith Hilll | Social | fragrance | 1h | ⊘Not fired | — | — | — | Sep 23, 2025 | - |
| 15107044 | App crashes at checkout | Solved | Low | Pam Rau | — |  Miss Amber Hintz Sr. | shade-matchvipapp | 2h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 99045567 | Wholesale order question | Pending | Low | Pam Rau | — | Faith Hilll | Social | — | - | —Skipped | — | — | — | Sep 15, 2025 | - |
| 36320258 | Price match request | Solved | Normal | Pam Rau | — | Katrina Johns | — | 1d 11h | ●Responded | 4/5 | — | — | Sep 12, 2025 | - | |
| 16508665 | Cancel subscription / Auto-replenish | Closed | Low | Pam Rau | — |  Tommy Kuvalis | Chat | vip | 16h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 |
| 23428605 | BOPIS pickup not ready | Solved | Normal | Pam Rau | — |  Mr. Cade Senger | Chat | refund | 1h | ⊘Not fired | — | — | — | Sep 5, 2025 | - |
| 61628628 | Question about product ingredients | Solved | Normal | Pam Rau | — | Kip Schroeder IV | influencershipping | 1d | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 74709480 | Question about product ingredients | Solved | Low | Pam Rau | — | Eula McKenzie | fragrance | 17h | ●Responded | 4/5 | — | — | Jul 28, 2025 | - | |
| 20516574 | Klarna / Afterpay split issue | Solved | Normal | Pam Rau | — |  Chaz Renner | loyalty | 1d 21h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 27685740 | Foundation match help | Solved | Urgent | Pam Rau | — | Katrina Johns | refund | 1d 9h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 50377171 | Birthday gift not received | Pending | Low | Pam Rau | — | Julie Hodkiewicz | wholesalesamplesreturns | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 67805852 | Gift card balance question | Closed | Normal | Pam Rau | — | Mr. Cade Senger | Chat | bopisreturns | 6h | ●Responded | 4/5 | — | — | Jul 8, 2025 | Jul 13, 2025 |
| 41713966 | Restock alert for backorder | Closed | Normal | Pam Rau | — | Mr. Eliza Gerhold IV | Chat | — | 3d | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 11, 2025 |
| 92612432 | Lost package follow-up | Solved | Normal | Pam Rau | — | Eula McKenzie | fragrancegift-card | 14h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 33178524 | Wholesale order question | Solved | Urgent | Pam Rau | — | Mr. Lonie Hudson | Chat | wholesale | 4h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - |