Tavares Senger
erica63@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 78086754Lost package follow-up | Tavares Senger |  Mr. Cade Senger | May 15, 2026, 8:30 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 45001265Foundation match help | Tavares Senger |  Mr. Eliza Gerhold IV | Apr 10, 2026, 6:02 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 69161723Item authenticity concern | Tavares Senger | Mr. Cade Senger | Apr 3, 2026, 2:56 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 89933226Klarna / Afterpay split issue | Tavares Senger |  Amely Pacocha | Apr 2, 2026, 9:45 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 50374874Cancel subscription / Auto-replenish | Tavares Senger | Amely Pacocha | Feb 26, 2026, 10:56 PM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 35857122BOPIS order cancelled at store | Tavares Senger |  Lily Raynor | Feb 25, 2026, 8:57 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 74545194Cancel subscription / Auto-replenish | Tavares Senger |  Jacklyn Dare | Feb 20, 2026, 6:01 PM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 07815424BOPIS order cancelled at store | Tavares Senger |  Julie Hodkiewicz | Jan 31, 2026, 5:33 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 41208816Wrong shade sent | Tavares Senger | Lily Raynor | Jan 15, 2026, 1:17 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 29365096Return after 30-day window | Tavares Senger |  Mr. Lonie Hudson | Dec 6, 2025, 11:24 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 08547254Klarna / Afterpay split issue | Tavares Senger | Mr. Lonie Hudson | Nov 15, 2025, 5:21 AM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 38468003Klarna / Afterpay split issue | Tavares Senger |  Darryl Jacobi | Sep 23, 2025, 2:39 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 02727952Cancel order request | Tavares Senger | Amely Pacocha | Sep 19, 2025, 3:21 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 51977837Klarna / Afterpay split issue | Tavares Senger | Jacklyn Dare | Sep 4, 2025, 5:08 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 46173470Cancel subscription / Auto-replenish | Tavares Senger | Mr. Eliza Gerhold IV | Aug 12, 2025, 11:33 AM |