Tavares Senger
erica63@yahoo.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78086754 | Lost package follow-up | Closed | Normal | — | returns | 4h | ●Responded | 5/5 | — | — | May 15, 2026 | May 20, 2026 | |||
| 10421427 | BOPIS order cancelled at store | Pending | Low | — | refundshipping | - | —Skipped | — | — | — | May 2, 2026 | - | |||
| 27200992 | Gift card balance question | Open | High | — | Chat | vipfragranceloyalty | - | —Skipped | — | — | — | May 1, 2026 | - | ||
| 36050761 | Pro discount enrollment | Closed | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 30, 2026 | |||
| 26992873 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | loyalty | 4h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | ||
| 89614583 | Foundation match help | Solved | Low | — | Chat | returns | 3h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | ||
| 28130677 | Wrong shade sent | Solved | Low | — | appbopis | 2d 14h | ⊘Not fired | — | — | — | Apr 20, 2026 | - | |||
| 45001265 | Foundation match help | Solved | Normal | — | Chat | wholesalesamplesshipping | 14h | ●Responded | 5/5 | — | — | Apr 8, 2026 | - | ||
| 44841514 | Gift card balance question | Solved | Normal | — | Chat | appsamplesshade-match | 1h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | ||
| 89933226 | Klarna / Afterpay split issue | Solved | Urgent | — | — | 19h | ●Responded | 4/5 | — | — | Apr 1, 2026 | - | |||
| 69161723 | Item authenticity concern | Closed | Normal | — | Chat | returnsloyaltydamaged | 9h | ●Responded | 5/5 | — | — | Apr 1, 2026 | Apr 2, 2026 | ||
| 20068475 | Lost package follow-up | Solved | Normal | — | samplesbopis | 3h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |||
| 88368695 | BOPIS order cancelled at store | Solved | Normal | — | Chat | shippingappinfluencer | 9d 10h | ⊘Not fired | — | — | — | Mar 23, 2026 | - | ||
| 41381087 | Wrong shade sent | Solved | Normal | — | fragranceloyaltywholesale | 11h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |||
| 31540562 | Order arrived damaged | Closed | Normal | — | returnsbopis | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 22, 2026 | |||
| 32595571 | Address change after shipping | Pending | Normal | — | — | - | —Skipped | — | — | — | Mar 10, 2026 | - | |||
| 35857122 | BOPIS order cancelled at store | Solved | Low | — | — | 4h | ●Responded | 1/5 | — | — | Feb 25, 2026 | - | |||
| 50374874 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 2d 7h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - | |||
| 74545194 | Cancel subscription / Auto-replenish | Solved | Normal | — | shipping | 17h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - | |||
| 10080846 | Birthday gift not received | Solved | Normal | — | samplesdamagedwholesale | 1d 3h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |||
| 07815424 | BOPIS order cancelled at store | Closed | Normal | — | Chat | refundinfluencersamples | 2h | ●Responded | 3/5 | — | — | Jan 30, 2026 | Feb 2, 2026 | ||
| 82425526 | Missing samples in order | Solved | High | — | loyaltywholesaleshipping | 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |||
| 41208816 | Wrong shade sent | Solved | Normal | — | Phone | refundappdamaged | 21h | ●Responded | 5/5 | — | — | Jan 12, 2026 | - | ||
| 01775552 | Price match request | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Jan 1, 2026 | - | ||
| 25149363 | Pro discount enrollment | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |||
| 29860725 | Question about product ingredients | Solved | High | — | returnssamplesloyalty | 2h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |||
| 41683395 | Insider tier issue | Solved | Normal | — | Chat | influencerloyalty | 1h | ⊘Not fired | — | — | — | Dec 8, 2025 | - | ||
| 29365096 | Return after 30-day window | Solved | High | — | Phone | vipbopisloyalty | 3h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | ||
| 08547254 | Klarna / Afterpay split issue | Solved | High | — | refundwholesalebopis | 4h | ●Responded | 10/11 | — | — | Nov 14, 2025 | - | |||
| 42622367 | Refund not received | Pending | Low | — | — | - | —Skipped | — | — | — | Nov 8, 2025 | - | |||
| 91247496 | Birthday gift not received | Closed | Low | — | Chat | damaged | 1d 10h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 13, 2025 | ||
| 29194290 | Allergic reaction concern | Closed | Normal | — | gift-card | 2d 4h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 24, 2025 | |||
| 16745407 | Gift card balance question | Solved | Normal | — | Chat | gift-cardbopis | 4h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | ||
| 60191786 | Restock alert for backorder | Closed | Normal | — | Social | — | 6h | ⊘Not fired | — | — | — | Oct 8, 2025 | Oct 11, 2025 | ||
| 14276317 | Lost package follow-up | Solved | Normal | — | samplesdamaged | 3h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |||
| 82483485 | Insider tier issue | Solved | Normal | — | Chat | returnsbopisshipping | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | ||
| 38468003 | Klarna / Afterpay split issue | Solved | High | — | — | 2d 5h | ●Responded | 2/5 | — | — | Sep 19, 2025 | - | |||
| 34207526 | Address change after shipping | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 23, 2025 | ||
| 02727952 | Cancel order request | Solved | High | — | Chat | shippingfragrance | 17h | ●Responded | 2/5 | — | — | Sep 17, 2025 | - | ||
| 28492561 | Price match request | Solved | Normal | — | refundreturns | 2d 10h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |||
| 51977837 | Klarna / Afterpay split issue | Solved | Normal | — | influencerwholesale | 5h | ●Responded | 5/5 | — | — | Sep 3, 2025 | - | |||
| 81236147 | Foundation match help | Solved | Normal | — | refundfragrance | 2h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |||
| 46173470 | Cancel subscription / Auto-replenish | Solved | High | — | Phone | gift-cardbopisloyalty | 1d 17h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | ||
| 29278245 | Wholesale order question | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 4, 2025 | |||
| 08093439 | Foundation match help | Solved | Low | — | — | 1h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |||
| 17995911 | Missing samples in order | Closed | Normal | — | fragrancevip | 23h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 6, 2025 | |||
| 48930919 | Pro discount enrollment | Solved | High | — | Chat | shade-matchdamagedbopis | 1h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | ||
| 70531223 | Store experience feedback | Solved | Normal | — | Phone | influencerloyalty | 2d 16h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |