Brittany Tromp
vergie44@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Quick resolution, only had to enter the order number twice. | 51043852Pro discount enrollment | Brittany Tromp |  Lily Raynor | May 18, 2026, 4:22 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 99510714BOPIS pickup not ready | Brittany Tromp |  Mr. Skyla Trantow | May 3, 2026, 3:49 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 31489622Influencer code not working | Brittany Tromp |  Mr. Eliza Gerhold IV | Mar 8, 2026, 9:12 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 01440307Return after 30-day window | Brittany Tromp | Mr. Eliza Gerhold IV | Feb 28, 2026, 7:39 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 48517557Missing samples in order | Brittany Tromp |  Tommy Kuvalis | Dec 31, 2025, 5:35 AM |
| 5/5 | Smaller sample sizes that aren't single-use. | 65624512Refund not received | Brittany Tromp |  Kaela Friesen | Dec 3, 2025, 8:14 PM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 67103227Shipping cost question | Brittany Tromp |  Mr. Cade Senger | Nov 16, 2025, 8:56 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 00410258App crashes at checkout | Brittany Tromp |  Vilma Gusikowski | Nov 1, 2025, 4:42 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 03076650Cancel subscription / Auto-replenish | Brittany Tromp |  Steve O'Conner | Oct 4, 2025, 7:59 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 55790561Influencer code not working | Brittany Tromp |  Amely Pacocha | Sep 23, 2025, 11:08 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 54958702Lost package follow-up | Brittany Tromp |  Miss Amber Hintz Sr. | Sep 22, 2025, 12:50 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 25688609Loyalty points not posting | Brittany Tromp |  Faith Hilll | Jul 31, 2025, 12:40 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 72595513Where is my order? | Brittany Tromp |  Julie Hodkiewicz | Jul 29, 2025, 11:44 AM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 69443891Allergic reaction concern | Brittany Tromp |  Eula McKenzie | Jul 22, 2025, 11:45 AM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 39078085App login problem | Brittany Tromp | Eula McKenzie | Jul 18, 2025, 3:09 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 85680460Wholesale order question | Brittany Tromp | Amely Pacocha | Jun 18, 2025, 4:00 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 33613597Store experience feedback | Brittany Tromp | Miss Amber Hintz Sr. | Jun 2, 2025, 11:37 AM |