Michelle Schaefer
violette_koss3@yahoo.com
Showing 1 - 19 of 19
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 43904016Where is my order? | Michelle Schaefer |  Chaz Renner | May 23, 2026, 7:59 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 67137310Loyalty points not posting | Michelle Schaefer |  Katrina Johns | May 17, 2026, 8:15 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 53527593Cancel order request | Michelle Schaefer |  Kip Schroeder IV | May 15, 2026, 1:30 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 34370741App crashes at checkout | Michelle Schaefer |  Leonard Waters-Howell | May 5, 2026, 12:10 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 22564282Store experience feedback | Michelle Schaefer |  Garth Dooley | Apr 26, 2026, 9:28 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 46767727Question about product ingredients | Michelle Schaefer |  Lily Raynor | Apr 25, 2026, 5:10 AM |
| 1/5 | Spent hours on chat over a week, never got a real answer. | 16493971Pro discount enrollment | Michelle Schaefer | Chaz Renner | Apr 18, 2026, 4:54 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 81123927Wholesale order question | Michelle Schaefer |  Tommy Kuvalis | Apr 11, 2026, 1:04 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 62203130Discount code not working | Michelle Schaefer |  Jacklyn Dare | Apr 5, 2026, 6:49 PM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 39536756Refund not received | Michelle Schaefer | Leonard Waters-Howell | Mar 5, 2026, 6:22 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 43261387Question about product ingredients | Michelle Schaefer | Katrina Johns | Feb 22, 2026, 7:38 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 62762568Price match request | Michelle Schaefer |  Amely Pacocha | Jan 22, 2026, 3:56 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 41702030Birthday gift not received | Michelle Schaefer |  Steve O'Conner | Jan 19, 2026, 6:25 PM |
| 2/5 | Promised a callback that never came. | 19593051Wrong shade sent | Michelle Schaefer |  Ignatius Cummerata | Dec 20, 2025, 11:53 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 86082040Birthday gift not received | Michelle Schaefer |  Dr. Mandy McLaughlin | Oct 28, 2025, 10:04 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 07791238BOPIS pickup not ready | Michelle Schaefer | Katrina Johns | Sep 20, 2025, 12:08 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 04555633Wholesale order question | Michelle Schaefer |  Miss Amber Hintz Sr. | Aug 29, 2025, 8:14 PM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 60991038Restock alert for backorder | Michelle Schaefer |  Faith Hilll | Jul 20, 2025, 1:30 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 03214131Question about product ingredients | Michelle Schaefer | Ignatius Cummerata | Jun 19, 2025, 11:54 AM |