Yolanda Klocko
brandy_cruickshank6@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 70922994Wrong shade sent | Yolanda Klocko |  Mr. Eliza Gerhold IV | May 16, 2026, 9:02 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 73404827BOPIS pickup not ready | Yolanda Klocko |  Darryl Jacobi | May 9, 2026, 2:47 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 22622683Cancel subscription / Auto-replenish | Yolanda Klocko |  Mr. Lonie Hudson | May 7, 2026, 3:13 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 69484804Insider tier issue | Yolanda Klocko |  Oscar O'Hara | Apr 15, 2026, 3:36 AM |
| 3/5 | Make the chat agents actually empowered to make refund decisions. | 70416752App login problem | Yolanda Klocko |  Jacklyn Dare | Mar 15, 2026, 4:24 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 77303806Restock alert for backorder | Yolanda Klocko |  Steve O'Conner | Mar 1, 2026, 6:19 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 49427342Address change after shipping | Yolanda Klocko |  Mr. Skyla Trantow | Feb 2, 2026, 1:26 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 84575615Foundation match help | Yolanda Klocko | Mr. Skyla Trantow | Jan 25, 2026, 7:32 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 55446575Question about product ingredients | Yolanda Klocko |  Dr. Mandy McLaughlin | Jan 14, 2026, 4:50 PM |
| 9/11 | The selection, the service, the app — all top tier. | 46487609Where is my order? | Yolanda Klocko |  Chaz Renner | Dec 10, 2025, 6:35 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 45288924Cancel order request | Yolanda Klocko | Mr. Eliza Gerhold IV | Oct 19, 2025, 11:41 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 62293747Where is my order? | Yolanda Klocko |  Eula McKenzie | Oct 18, 2025, 9:02 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 47797532Missing items in shipment | Yolanda Klocko | Eula McKenzie | Sep 21, 2025, 1:19 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 43661971Gift card balance question | Yolanda Klocko | Chaz Renner | Sep 13, 2025, 2:43 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 23922838BOPIS pickup not ready | Yolanda Klocko | Mr. Lonie Hudson | Aug 27, 2025, 9:38 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 39789503BOPIS order cancelled at store | Yolanda Klocko |  Mr. Cade Senger | Jul 12, 2025, 11:10 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 94788682Missing items in shipment | Yolanda Klocko | Steve O'Conner | Jul 5, 2025, 7:26 AM |