Hank Crist
Atlas Hospitality·dusty_luettgen41@atlashospitality.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | The Insider perks feel watered down compared to two years ago. | 34035450Gift card balance question | Hank Crist |  Katrina Johns | Mar 23, 2026, 7:00 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 18657104Discount code not working | Hank Crist |  Leonard Waters-Howell | Mar 12, 2026, 9:02 AM |
| 5/5 | Better packaging — less plastic. | 74210071Influencer code not working | Hank Crist |  Faith Hilll | Mar 9, 2026, 12:49 PM |
| 2/5 | Faster shipping would make me shop here exclusively. | 49115498Wrong shade sent | Hank Crist |  Kip Schroeder IV | Mar 1, 2026, 3:31 PM |
| 4/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 43313785Address change after shipping | Hank Crist | Kip Schroeder IV | Feb 20, 2026, 12:19 AM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 68368313Question about product ingredients | Hank Crist |  Steve O'Conner | Jan 16, 2026, 5:28 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 04646629Item authenticity concern | Hank Crist | Faith Hilll | Jan 9, 2026, 7:47 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 82104427Where is my order? | Hank Crist |  Garth Dooley | Dec 17, 2025, 11:39 PM |
| 2/5 | Welcome email had broken links. | 29013460Wholesale order question | Hank Crist |  Lily Raynor | Dec 6, 2025, 10:01 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 79906876Missing samples in order | Hank Crist | Garth Dooley | Sep 21, 2025, 3:54 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 55777420Restock alert for backorder | Hank Crist |  Chaz Renner | Aug 6, 2025, 1:18 PM |
| 4/11 | Won't recommend until the basics are fixed. | 46157387Gift card balance question | Hank Crist | Kip Schroeder IV | Jul 31, 2025, 5:56 PM |
| 4/11 | Won't recommend until the basics are fixed. | 33214017Refund not received | Hank Crist |  Mr. Lonie Hudson | Jul 23, 2025, 9:19 PM |
| 1/5 | Lost all my profile data after the first session. Started over twice. | 82590874Return after 30-day window | Hank Crist | Kip Schroeder IV | Jul 13, 2025, 6:23 AM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 30472858Where is my order? | Hank Crist |  Tommy Kuvalis | Jun 13, 2025, 2:03 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 54080489Store experience feedback | Hank Crist |  Mr. Skyla Trantow | Jun 12, 2025, 4:35 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 42050176Refund not received | Hank Crist |  Amely Pacocha | Jun 8, 2025, 5:29 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 95749363Insider tier issue | Hank Crist |  Kaela Friesen | Jun 7, 2025, 4:54 PM |