Madilyn Armstrong III
brennon_cole@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my address updated mid-shipment in under a minute. | 93836516Order arrived damaged | Apr 5, 2026, 2:24 PM | ||
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 48121754Return after 30-day window | Mar 28, 2026, 6:46 AM | ||
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 54841665Price match request | Mar 10, 2026, 1:35 PM | ||
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 52198259Allergic reaction concern | Dec 20, 2025, 5:49 PM | ||
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 14443074Wrong shade sent | Dec 17, 2025, 2:25 AM | ||
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 85561419Item authenticity concern | Nov 27, 2025, 12:11 AM | ||
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 54360058BOPIS order cancelled at store | Nov 19, 2025, 3:02 AM | ||
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 79286984App crashes at checkout | Sep 16, 2025, 10:44 PM | ||
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 01327122Address change after shipping | Aug 29, 2025, 12:28 AM | ||
| 1/5 | Worst process I've experienced in retail. Will not come back. | 67529635Order arrived damaged | Aug 20, 2025, 7:10 PM | ||
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 42766143Cancel subscription / Auto-replenish | Jun 21, 2025, 11:10 AM | ||
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 78369314Pro discount enrollment | Jun 17, 2025, 8:13 AM | ||
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 40418185Birthday gift not received | Jun 16, 2025, 9:41 AM |