Carl Murphy
frederick44@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 91987236Address change after shipping | Carl Murphy |  Mr. Cade Senger | May 16, 2026, 10:50 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 56801666Price match request | Carl Murphy | Mr. Cade Senger | Mar 22, 2026, 3:01 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 77612388Address change after shipping | Carl Murphy |  Vilma Gusikowski | Mar 18, 2026, 12:24 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 58149837Foundation match help | Carl Murphy |  Dr. Mandy McLaughlin | Feb 7, 2026, 2:44 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 61578569Wrong shade sent | Carl Murphy |  Leonard Waters-Howell | Jan 17, 2026, 10:01 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 84646581Cancel order request | Carl Murphy | Mr. Cade Senger | Jan 6, 2026, 11:14 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 35082285BOPIS order cancelled at store | Carl Murphy | Leonard Waters-Howell | Jan 4, 2026, 6:45 AM |
| 4/5 | Liked the experience. App could be slightly faster. | 13520987Klarna / Afterpay split issue | Carl Murphy |  Eula McKenzie | Dec 21, 2025, 8:55 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 44389889App login problem | Carl Murphy |  Kip Schroeder IV | Aug 19, 2025, 11:24 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 16139359Birthday gift not received | Carl Murphy |  Ignatius Cummerata | Jul 29, 2025, 5:32 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 67741061BOPIS order cancelled at store | Carl Murphy |  Miss Amber Hintz Sr. | Jul 6, 2025, 12:42 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 73130572Cancel order request | Carl Murphy |  Kaela Friesen | Jun 30, 2025, 4:44 AM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 27293116Question about product ingredients | Carl Murphy |  Steve O'Conner | Jun 23, 2025, 11:18 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 91972777Price match request | Carl Murphy |  Mr. Skyla Trantow | May 24, 2025, 5:24 PM |