Oliver Dibbert
amina.hintz20@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 44900591Loyalty points not posting | Oliver Dibbert |  Mr. Eliza Gerhold IV | May 18, 2026, 8:05 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 04686020Missing samples in order | Oliver Dibbert |  Mr. Skyla Trantow | Apr 16, 2026, 3:43 AM |
| 4/5 | Add more clean / fragrance-free filters. | 25649861Wrong shade sent | Oliver Dibbert |  Jacklyn Dare | Mar 27, 2026, 4:25 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 28493589Question about product ingredients | Oliver Dibbert |  Amely Pacocha | Dec 20, 2025, 10:29 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 99470959Missing samples in order | Oliver Dibbert |  Dr. Mandy McLaughlin | Dec 20, 2025, 8:25 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 25243635Lost package follow-up | Oliver Dibbert |  Garth Dooley | Dec 15, 2025, 2:50 PM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 89640700App crashes at checkout | Oliver Dibbert |  Kip Schroeder IV | Nov 29, 2025, 11:00 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 45423604Wholesale order question | Oliver Dibbert |  Leonard Waters-Howell | Nov 23, 2025, 5:08 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 68913426BOPIS pickup not ready | Oliver Dibbert | Mr. Eliza Gerhold IV | Nov 13, 2025, 2:01 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 18616936Discount code not working | Oliver Dibbert | Kip Schroeder IV | Nov 9, 2025, 8:49 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 41648242Pro discount enrollment | Oliver Dibbert |  Faith Hilll | Oct 3, 2025, 11:18 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 14406205Klarna / Afterpay split issue | Oliver Dibbert |  Chaz Renner | Aug 31, 2025, 2:07 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 25077622Insider tier issue | Oliver Dibbert |  Steve O'Conner | Aug 30, 2025, 2:15 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 91903652App login problem | Oliver Dibbert |  Yazmin Jast | Aug 5, 2025, 5:07 PM |