Mrs. Brooke Pfeffer
esther92@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 63405299App login problem | Mrs. Brooke Pfeffer |  Garth Dooley | Apr 10, 2026, 10:25 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 74416042Shipping cost question | Mrs. Brooke Pfeffer |  Yazmin Jast | Feb 24, 2026, 4:26 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 72590360Missing items in shipment | Mrs. Brooke Pfeffer | Garth Dooley | Nov 29, 2025, 7:14 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 88239391Price match request | Mrs. Brooke Pfeffer |  Steve O'Conner | Nov 12, 2025, 2:38 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 65568543Loyalty points not posting | Mrs. Brooke Pfeffer |  Kip Schroeder IV | Oct 25, 2025, 4:26 PM |
| 2/5 | Faster shipping would make me shop here exclusively. | 76943633Cancel order request | Mrs. Brooke Pfeffer |  Miss Amber Hintz Sr. | Sep 29, 2025, 1:49 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 45861356Wholesale order question | Mrs. Brooke Pfeffer |  Kaela Friesen | Aug 26, 2025, 5:05 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 67397777Where is my order? | Mrs. Brooke Pfeffer |  Mr. Lonie Hudson | Aug 9, 2025, 12:53 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 22115950Item authenticity concern | Mrs. Brooke Pfeffer | Yazmin Jast | Aug 6, 2025, 8:30 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 44053034Influencer code not working | Mrs. Brooke Pfeffer |  Tommy Kuvalis | Jul 17, 2025, 11:33 PM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 68262560Address change after shipping | Mrs. Brooke Pfeffer |  Chaz Renner | Jul 13, 2025, 5:16 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 27506329Wrong shade sent | Mrs. Brooke Pfeffer |  Faith Hilll | Jun 2, 2025, 9:51 AM |