HomeInbox
CustomersMrs. Brooke Pfeffer

Mrs. Brooke Pfeffer

esther92@yahoo.com
Tickets53Responses12
Showing 1 - 50 of 50
External ID
Subject
Status
Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
01321225BOPIS pickup not readySolvedNormalMrs. Brooke Pfeffer—Lily RaynorPhone
fragrance
14h○Sent, no reply———May 9, 2026-
49051296Lost package follow-upSolvedNormalMrs. Brooke Pfeffer—Mr. Skyla TrantowEmail
shade-matchshippingbopis
4h○Sent, no reply———Apr 29, 2026-
60230747Pro discount enrollmentPendingNormalMrs. Brooke Pfeffer—Tommy KuvalisEmail
damaged
-—Skipped———Apr 16, 2026-
74515965Missing samples in orderSolvedNormalMrs. Brooke Pfeffer—Eula McKenzieEmail
app
2h○Sent, no reply———Apr 11, 2026-
84512913Order arrived damagedSolvedNormalMrs. Brooke Pfeffer—Mr. Skyla TrantowEmail—1h○Sent, no reply———Apr 10, 2026-
63405299App login problemSolvedHighMrs. Brooke Pfeffer—Garth DooleyEmail
vip
17h●Responded7/11——Apr 9, 2026-
13762311Missing items in shipmentOpenNormalMrs. Brooke Pfeffer—Chaz RennerChat
appfragrancebopis
-—Skipped———Mar 30, 2026-
69432065Cancel order requestSolvedNormalMrs. Brooke Pfeffer—Chaz RennerChat
fragrance
6h⊘Not fired———Mar 20, 2026-
26360733App crashes at checkoutSolvedLowMrs. Brooke Pfeffer—Katrina JohnsChat
damagedappfragrance
2h⊘Not fired———Mar 12, 2026-
29861009Klarna / Afterpay split issueSolvedNormalMrs. Brooke Pfeffer—Jacklyn DareChat
shipping
5d 16h○Sent, no reply———Mar 9, 2026-
50415809Insider tier issueClosedNormalMrs. Brooke Pfeffer—Kip Schroeder IVChat
bopis
1d 18h○Sent, no reply———Mar 6, 2026Mar 11, 2026
74416042Shipping cost questionSolvedNormalMrs. Brooke Pfeffer—Yazmin JastEmail
refundapp
6h●Responded4/5——Feb 23, 2026-
03196995BOPIS order cancelled at storeSolvedNormalMrs. Brooke Pfeffer—Oscar O'HaraPhone
wholesale
15h○Sent, no reply———Feb 20, 2026-
22329463Cancel order requestPendingHighMrs. Brooke Pfeffer—Tommy KuvalisEmail
samplesreturnsgift-card
-—Skipped———Feb 6, 2026-
53812450Discount code not workingOpenNormalMrs. Brooke Pfeffer—Chaz RennerEmail
returnsinfluencerrefund
-—Skipped———Feb 4, 2026-
59658685BOPIS order cancelled at storeOpenUrgentMrs. Brooke Pfeffer—Katrina JohnsEmail—-—Skipped———Jan 30, 2026-
85861901Price match requestPendingNormalMrs. Brooke Pfeffer—Ignatius CummerataPhone
influencerreturnsloyalty
-—Skipped———Jan 27, 2026-
42628124Return after 30-day windowClosedLowMrs. Brooke Pfeffer—Leonard Waters-HowellEmail
wholesale
22h⊘Not fired———Jan 20, 2026Jan 28, 2026
18026768Restock alert for backorderClosedLowMrs. Brooke Pfeffer—Garth DooleyChat
returnsshade-match
4h○Sent, no reply———Jan 10, 2026Jan 11, 2026
10271906Address change after shippingSolvedLowMrs. Brooke Pfeffer—Katrina JohnsEmail
damagedvip
5h○Sent, no reply———Jan 7, 2026-
41043735Cancel order requestPendingNormalMrs. Brooke Pfeffer—Lily RaynorEmail
shade-matchinfluencer
-—Skipped———Dec 27, 2025-
83795598Allergic reaction concernClosedLowMrs. Brooke Pfeffer—Lily RaynorEmail
fragrancevip
1h○Sent, no reply———Dec 17, 2025Dec 22, 2025
46044854Address change after shippingSolvedNormalMrs. Brooke Pfeffer—Yazmin JastEmail
app
4h⊘Not fired———Dec 12, 2025-
90258444Birthday gift not receivedClosedHighMrs. Brooke Pfeffer—Mr. Skyla TrantowChat
influencerbopis
5h⊘Not fired———Dec 5, 2025Dec 11, 2025
10398833Item authenticity concernSolvedLowMrs. Brooke Pfeffer—Darryl JacobiPhone—5h⊘Not fired———Dec 4, 2025-
15869380Shipping cost questionClosedNormalMrs. Brooke Pfeffer—Steve O'ConnerPhone—6d 14h○Sent, no reply———Dec 3, 2025Dec 12, 2025
72590360Missing items in shipmentClosedHighMrs. Brooke Pfeffer—Garth DooleyChat
returnsinfluencergift-card
4h●Responded4/5——Nov 28, 2025Dec 3, 2025
88239391Price match requestSolvedNormalMrs. Brooke Pfeffer—Steve O'ConnerChat
fragrancegift-card
1d 21h●Responded4/5——Nov 9, 2025-
24895158Shipping cost questionSolvedNormalMrs. Brooke Pfeffer—Darryl JacobiEmail—4d 15h⊘Not fired———Nov 3, 2025-
65568543Loyalty points not postingSolvedHighMrs. Brooke Pfeffer—Kip Schroeder IVEmail
shade-match
11h●Responded5/5——Oct 24, 2025-
26163971Cancel subscription / Auto-replenishClosedNormalMrs. Brooke Pfeffer—Katrina JohnsPhone
gift-card
18h⊘Not fired———Oct 21, 2025Oct 24, 2025
91698517BOPIS order cancelled at storePendingNormalMrs. Brooke Pfeffer—Yazmin JastChat—-—Skipped———Oct 20, 2025-
10228492Question about product ingredientsPendingUrgentMrs. Brooke Pfeffer—Katrina JohnsEmail
samplesfragrance
-—Skipped———Oct 3, 2025-
49120925App crashes at checkoutSolvedNormalMrs. Brooke Pfeffer—Chaz RennerEmail
returnsfragrance
8d 18h○Sent, no reply———Oct 2, 2025-
91925643Foundation match helpSolvedNormalMrs. Brooke Pfeffer—Faith HilllEmail
damaged
2h○Sent, no reply———Sep 29, 2025-
76943633Cancel order requestSolvedNormalMrs. Brooke Pfeffer—Miss Amber Hintz Sr.Chat
appfragranceinfluencer
1d 16h●Responded2/5——Sep 26, 2025-
98384210Address change after shippingSolvedNormalMrs. Brooke Pfeffer—Garth DooleyEmail—2h○Sent, no reply———Sep 21, 2025-
45861356Wholesale order questionSolvedLowMrs. Brooke Pfeffer—Kaela FriesenEmail
returnsinfluencer
6h●Responded9/11——Aug 25, 2025-
21770117Discount code not workingSolvedNormalMrs. Brooke Pfeffer—Mr. Lonie HudsonChat
bopisgift-cardrefund
2h○Sent, no reply———Aug 13, 2025-
19168132Lost package follow-upSolvedLowMrs. Brooke Pfeffer—Ignatius CummerataChat
samples
2h⊘Not fired———Aug 12, 2025-
50715098Influencer code not workingSolvedLowMrs. Brooke Pfeffer—Kip Schroeder IVChat
viployaltyreturns
6h○Sent, no reply———Aug 11, 2025-
67397777Where is my order?SolvedNormalMrs. Brooke Pfeffer—Mr. Lonie HudsonChat—6h●Responded4/5——Aug 8, 2025-
22115950Item authenticity concernSolvedNormalMrs. Brooke Pfeffer—Yazmin JastEmail—1h●Responded5/5——Aug 5, 2025-
80536421Wholesale order questionClosedLowMrs. Brooke Pfeffer—Garth DooleyChat
shippingrefundinfluencer
4h○Sent, no reply———Jul 25, 2025Jul 29, 2025
19681609BOPIS order cancelled at storeSolvedNormalMrs. Brooke Pfeffer—Tommy KuvalisEmail—1d 2h○Sent, no reply———Jul 19, 2025-
15547227Birthday gift not receivedOpenNormalMrs. Brooke Pfeffer—Mr. Eliza Gerhold IVChat
vip
-—Skipped———Jul 14, 2025-
44053034Influencer code not workingSolvedHighMrs. Brooke Pfeffer—Tommy KuvalisPhone
shippingsamples
2d 4h●Responded4/5——Jul 14, 2025-
68262560Address change after shippingSolvedNormalMrs. Brooke Pfeffer—Chaz RennerEmail—2h●Responded5/5——Jul 11, 2025-
01939537Gift card balance questionSolvedNormalMrs. Brooke Pfeffer—Tommy KuvalisChat—13h⊘Not fired———Jul 8, 2025-
76741026Address change after shippingSolvedNormalMrs. Brooke Pfeffer—Chaz RennerEmail
fragrancewholesaledamaged
1d 9h○Sent, no reply———Jun 29, 2025-
Page 1 of 1

Properties

Customer
Name
Mrs. Brooke Pfeffer
Email
esther92@yahoo.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
4,215
Lifetime spend
547
Last purchase
Apr 14, 2026
Skin tone
medium
Foundation shade
27W
Skin concerns
—
Allergies / restrictions
latex-allergy
Favorite brands
Tatcha, Fenty Beauty, Glossier
YTD spend
2,368
App installed
No
App last opened
May 14, 2026
Email subscribed
—
Marketing segment
active
Last purchase amount
48
Total orders
1
Preferred category
fragrance
Tickets
Tickets
53
Last seen
May 9, 2026
Responses
Avg rating
4.83